Introduction & Registration
OctoPay is an extension of CIMB Clicks which offers banking services via Facebook. OctoPay allows you to:
Register Activate Enjoy OctoPay!
There are no charges for accessing OctoPay services.
No, you only have to register for OctoPay using your existing CIMB Bank/CIMB Islamic Savings/Current account.
No. You need to be a CIMB Bank/CIMB Islamic account holder and must also be a registered CIMB Clicks user to access our OctoPay services. For more information on account opening as well as enrolling for CIMB Clicks, please call our Call Centre at 1 300 880 900 or 603-22956100.
The OctoPay app is hosted on secured Bank servers and is made available on Facebook through a secure SSL connection. OctoPay app can only be accessed via HTTPS browser setting, which is why it’s important to change your Facebook settings to https.
The Bank does not transfer any of your data to Facebook. Your bank account information can only be accessed by you through your OctoPay app on Facebook after a successful "Registration & Activation", which incorporates a strong 2-factor authentication and set up of a personalised password. We would also need your cooperation to not share your login credentials with others. This way, no one can access your account through OctoPay.
OctoPay will only allow you to access monetary transactions and information after you have authenticated your OctoPay password.
OctoPay does not display your account numbers used for transactions on the app screen to ensure your credentials are safeguarded.
What happens if a fraudster manages to access OctoPay and tries to perform transfers to his account?
OctoPay is integrated into our Fraud Analytics system to track suspicious activity. Also, all monetary transactions are secured with TAC which will be sent to your handphone number that you have indicated.
How do I verify that I'm transacting to the right person, considering many Facebook users do not set their original name as their Facebook name?
OctoPay will always display the beneficiary's full name as registered with us at the confirmation page for you to verify before completing the transaction.
Your OctoPay will not be compromised as long as you do not reveal your OctoPay password. OctoPay does not reside in the Facebook platform, but resides in CIMB Bank's secured site. If you’ve revealed your OctoPay password, you can just reset it at CIMB Clicks. Your CIMB Clicks password remains secure as long as you do not reveal it.
Are there any specific hardware or software requirements that must be met before I can use this service? Is there a need for me to upgrade my personal computer?
Apart from an Internet enabled computer, there is no added hardware requirements needed to access this service. However, for optimal performance and efficiency, it is highly recommended for your computer to have sufficient resources and good Internet connection (minimum 28kbps).
This app is developed specifically for CIMB customers and is free for downloading.
No. OctoPay is not accessible through the Facebook mobile app. Currently, OctoPay is only available via web browsers.
Below are the pre-requisites in order for you to download and activate the app successfully:
No, concurrent sessions are not allowed between OctoPay and CIMB Clicks, i.e. user must log out from CIMB Clicks before logging into OctoPay.
OctoPay services are accessible as per CIMB Clicks, with the exception of the daily downtime at midnight (11.45pm to 12.45am Malaysia time) for maintenance.
What should I do if at the point of confirming a transaction, my Internet connection gets cut-off or there is a power trip?
Should you experience any interruptions at any stage while performing a transaction via OctoPay, you are advised to check the status of your transaction by logging into CIMB Clicks View Clicks Transaction History or by calling our Call Centre at 1 300 880 900 or 603-22956100.
No, currently you are only allowed to transfer to accounts within CIMB Bank/CIMB Islamic.
Yes, but we advise you not to. Should you need to, please ensure that your OctoPay password and account credentials are not revealed to anyone. You are advised to memorise your password and not write it down. Before leaving the terminal, please ensure that you've logged out of OctoPay and have cleared the browser's cache memory.
Yes, OctoPay is accessible from anywhere in the world with Internet access.
Should you forget your OctoPay password, kindly contact our Call Centre at 1300 880 900 or 603-22956100.
No, if your CIMB Clicks gets suspended or terminated, your OctoPay will also be suspended or terminated.
Should you need to deactivate your OctoPay service, you can always do so at CIMB Clicks More Stuff OctoPay Deregistration. This action will not impact your CIMB Clicks access.
It will be easier and more fun to do basic banking transactions in the Facebook environment with friends and family such as transferring money and purchasing prepaid airtime. The Coinbox feature is also a unique feature that is not available in CIMB Clicks.
You can call in to our Call Center anytime during the day @ 1300 880 900 (Local) / 603 2295 6100 (International). You may also email email@example.com
To enquire further, please contact our Call Centre's Customer Service Officers at 1300 880 900.