Frequently Asked Questions
General
1. What is CIMB Clicks?
2. What is the URL address for CIMB Internet Banking?
3. Which website do I visit to use Internet Banking and perform my online transactions?
4. Who do I call for support?
5. How do I register for this service? What do I need to access this service?
6. How do I create e-PIN at the ATM?
7. Do I need to open a new account for Internet banking?
8. Can I open an account online?
9. What are the benefits of signing-up?
10. When can I start using this service?
11. What is the operational hours for CIMB Clicks?
12. What can I currently do in CIMB Clicks?
13. Can I access all of my accounts via this service?
14. Are there any specific hardware or software requirements that must be met before I can use this service? Is there a need for me to upgrade my personal computer?
15. How secure is CIMB Clicks?
16. How reliable are the transactions that I intend to perform online via CIMB Clicks as part of CIMB Internet Banking services?
17. What should I do if at the point of confirming a transaction, my Internet connection gets cut-off or there is a power trip?
18. I don't have a banking account with CIMB. Can I still use this service?
19. I have a Credit Card issued by another bank. Can I view my transaction details in CIMB Clicks?
20. Are there any charges incurred, be it service charges, annual fees or transaction charges?
21. Can via a publicly shared computer such as in a cybercafe?
22. What can I do to ensure my ID and PIN is not revealed?
23. How can I be sure that whatever transactions I have performed cannot be viewed by an unauthorised person or stored in the cache memory of the computer that was used?
24. How do I get more information about CIMB Clicks?
25. Can I use this service from abroad?
26. Which browsers can I use to access this service?
27. Does my browser support 128-bit encryption?
28. Can I make changes to my CIMB Clicks ID? What should I do if I forget my CIMBClicks ID?
29. What should I do if I forget my CIMBClicks password?
30. How do I access CIMB Clicks after my ATM card is replaced (due to theft, loss, etc.)?
31. What should I do if I performed a first time login after I have replaced my ATM card?
32. Does the bank current policy use online personal information for disclosure to third party for marketing or promotional purposes?
 
 
1. What is CIMB Clicks?
  CIMB Clicks (formerly known as Channel-e) is the Internet banking and financial services portal accessible to all CIMB Bank's ATM and Credit Cardholders. CIMB Clicks specifically caters to the needs of our consumer banking clients.

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2. What is the URL address for CIMB Internet Banking?
  The URL address is www.cimbclicks.com.my

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3. Which website do I visit to use Internet Banking and perform my online transactions?
  You have to login via www.cimbclicks.com.my.

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4. Who do I call for support?
 
Type of Enquiries Call Centre’s Contact Number Email Operating Hours
CIMB Clicks
Mobile Banking
Phone Banking
Self Service Terminals (Automated Teller Machines, Cash Deposit Machines & Cheque Deposit Machines)
1 300 880 900 (Local)
603 2295 6100 (International)
cimbclicks@cimb.com 24 hours

 

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5. How do I register for this service? What do I need to access this service?
  First, you create your Internet Banking e-PIN at any CIMB ATM.
Then, log on to www.cimbclicks.com.my and register online.

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6. How do I create e-PIN at the ATM machine?
  At the CIMB ATM machine, insert your ATM card and enter your existing ATM PIN.

Select "Others", then select "Internet e-PIN ".

Key in 6-digit e-PIN of your choice. It must be different from your present ATM card PIN.

Confirm e-PIN by keying the same 6-digit number again.

If e-PIN creation is successful, the ATM will display the message "Internet e-PIN accepted".

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7. Do I need to open a new account for Internet banking?
  No. You only have to register for Internet banking using your existing ATM card or credit card, which is linked to your respective Savings/Current account and Credit Card details.

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8. Can I open an account online?
  In the interest of security, you would still need to open an account with us by visiting any one of our 250 branches. Click here to locate your nearest branch.

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9. What are the benefits of signing-up?
 
  • You can perform your transaction easily and conveniently.
  • You spend much less effort at a lower cost.
  • This service is offered at no charge.
  • You can make transactions after banking hours and from the comfort of your office or home.
  • You can pay your bills online to respective government agencies, utility companies and subscription services.
  • Check on your Loan/Financing and Foreign Currency Accounts.
  • View your Credit Card statements and transaction history.

We will be continously adding new services from time to time to meet your banking needs.

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10. When can I start using this service?
  You may begin using this service immediately upon successful completion of your one time registration at www.cimbclicks.com.my.

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11. What is the operational hours for CIMB Clicks?
  CIMB Clicks is accessible 24 hours a day, 7 days a week. (Exception of daily downtime at midnight (Malaysia) for maintenance.)

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12. What can I currently do in CIMB Clicks?
  Amongst services available in CIMB Clicks are:
  • Check Balance: Check your account balances. Get real time updates on your Savings/Savings-i, Current/Current-i, Credit Card, Fixed Deposit/Investment Account-i, Foreign Currency and Loan/Financing Accounts.
  • Past Transactions Calendar: Enjoy the convenient option of viewing all your past transactions in a calendar format.
  • Money Transfer: Transfer your money immediately within your own accounts or to pay your loan/financing installments or settle your credit card outstanding. You may also transfer money to any other accounts at CIMB branches or accounts at MEPS participating banks.
  • Standing Instructions (SI): Set your own SI to your own accounts or other CIMB accounts. You may also set SI for your Pay Bills, to Other Banks and CIMB Credit Card.
  • Pay Bills: Pay utility bills, assessment fees, membership subscriptions, leasing and car loan instalments, university fees and many more…
  • My Reminders: Set and receive reminders on all your important dates such as bill payment deadlines.
  • Payment Alert: Opt to receive email or SMS or both once your transaction has been successfully performed.
  • Octo Widgets: Choose 8 favourite transactions and store them in the Clicks Octo and make travelling arrangements with the AirAsia Widget.

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13. Can I access all of my accounts via this service?
  Each CIMB ATM card is linked to one Savings Account and one Current Account. If you have more than one ATM card, you will need to register and create a new CIMB Clicks IDs for each of the Savings Accounts linked to the respective ATM cards.

You will be able to access all your Savings Account(s) and/or Current Account(s) that is/are accessible by your ATM card, Fixed Deposits/Investment Account-i as well as Loan/Financing Accounts.

For credit card holders, you will need to follow the same procedures in applying for your CIMB Clicks PIN. If you have more than one credit card, you only have to register and apply for one CIMB Clicks PIN. Upon registration, you will be presented with a list of all your credit cards including supplementary cards.

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14. Are there any specific hardware or software requirements that must be met before I can use this service? Is there a need for me to upgrade my personal computer?
  Apart from an Internet enabled computer, there are no added hardware requirements needed to access this service. However, for optimal performance and efficiency, it is highly recommended for your computer to have sufficient resources and good Internet connection at 28K bps. Our service is also best viewed using Internet Explorer 6 / Netscape Communicator 7 and above with a screen resolution set at 1024 x 768 pixels.

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15. How secure is CIMB Clicks?
  You can be sure of the confidentiality and integrity of your transactions performed via CIMB Clicks as that all information transmitted over the Internet is encrypted using 128-bit SSL. Strong end-to-end encryption is also adopted. In addition to that, we have received a security certification from a prominent security expert for having achieved a greatly enhanced level of security conforming to global best industry practices.

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16. How reliable are the transactions that I intend to perform online via CIMB Clicks as part of CIMB's e-banking services?
  We guarantee your transactions are safe and secure as we apply the latest encryption technology and security measures in providing this service to you.

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17. What should I do if at the point of confirming a transaction, my Internet connection gets cut-off or there is a power trip?
  Should you experience any interruptions at any stage while performing a transaction in CIMB Clicks, you are advised to check the status of your transaction by calling our Call Centre / Phone Banking service at telephone number 1-300-880-900.

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18. I don't have a banking account with CIMB. Can I still use this service?
  No. You need to be a CIMB account holder and have at least one banking account that is linked to an ATM card in order for you to access our Internet banking services. For more information on account opening and requirements as well as details about our branch near you, please call CIMB Call Centre at 1-300 880 900.

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19. I have a Credit Card issued by another bank. Can I view my transaction details in CIMB Clicks?
  No, only CIMB Credit Card holders can view their transaction history and statements in CIMB Clicks. Records for the past 6 months are kept in CIMB Clicks.

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20. Are there any charges incurred, be it service charges, annual fees or transaction charges?
  No. CIMB Clicks is offered at no charge to our banking customers for basic transactions. However, CIMB may impose service charges

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21. Can I access CIMB Clicks Internet banking services via a publicly shared computer such as in a cybercafe?
  Yes, but we advise you not to. Should you need to, please ensure that your CIMB Clicks ID and password are not revealed to anyone. You are advised to memorise your password and not write them down.

Before leaving the terminal, please ensure that you've logged out of CIMB Clicks and have cleared the browser's cache memory.

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22. What can I do to ensure my ID and password is not revealed?
  We advise you : -
  • Do not write down your CIMB Clicks ID or password. Instead, memorise them.
  • Do not disclose your ID or password to anyone, including requests from CIMB employees.
  • Ensure that your PC or laptop is loaded with the latest anti-virus and anti-spyware software.

Please contact the bank immediately at 1-300-880-900 should there be any irregular or unauthorised transactions in your account.

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23. How can I be sure that whatever transactions I have performed cannot be viewed by an unauthorised person or stored in the cache memory of the computer that was used?
  To ensure complete confidentiality of your transactions performed on a 'foreign' computer, you are advised to clear the cache memory of the Internet browser.
   
 

Internet Explorer 6
* Click "Tools"
* Select "Internet Options"
* Click "General"
* Select "Temporary Internet Files" and click "Delete Files"
* Click "OK"
* Click "OK" again to close the Internet Options window

Internet Explorer 7
* Click "Tools"
* Select "Internet Options"
* Click "General"
* Under "Browsing History", click "Delete"
* Select "Temporary Internet Files" and click "Delete Files"
* Click "OK"
* Click "OK" again to close the Internet Options window

Mozilla Firefox 2
* Click "Tools"
* Select "Clear Private Data"
* Select "Cache"
* Click on "Clear Private Data Now"

Opera
* Click "Tools"
* Select "Delete Private Data"
* Select "Cache" and click "Delete"

Safari
* Open browser and click "Empty Cache"
* Click "Empty" in the window that opens to clear the cache

 

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24. How do I get more information about CIMB Clicks?
  To enquire further, please contact our Call Centre's Customer Service Officers at 1-300-880-900.

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25. Can I use this service from abroad?
 

Yes, CIMB Clicks is accessible from anywhere in the world with Internet access.

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26. Which browsers can I use to access this service?
  Browsers that are compatible with this service are
  • Internet Explorer version 6 & above
  • Netscape Communicator V8.1 & above
  • Firefox V1.5.0.3 & above
  • SeaMonkey V1.1.8 & above
  • Apple Safari 2.0 & above

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27. Does my browser support 128-bit encryption?
  In the interest of ensuring that all our customers are securely connected with the most comprehensive security features available, we require that you upgrade your Internet browser to at least the versions of the popular browsers listed above. We would not be able to allow any lesser secure browsers as the security of your transaction is of paramount importance to us.
By checking the browser encryption strength in both IE and Netscape, you can determine which encryption your browser uses. To determine which encryption your browser uses, perform the following steps:

Microsoft Internet Explorer

From the Help menu, click on 'About Internet Explorer'. Locate the Cipher Strength. If it reads 128-bit, then your browser uses 128-bit encryption. If the Cipher Strength reads either 40-bit or 56-bit, you have the option of upgrading your browser to cipher strength of 128-bit.

Netscape Communicator/Navigator
From the Help menu, click 'About Communicator'. Locate the text describing the encryption software. If it reads, "This version supports high grade (128 bit) security with RSA public key cryptography DSA, MD2, MD5, RC2-CBC, RC4, DES-CBC, DES-EDE3-CBC", your browser uses 128-bit encryption. Alternatively, you have the option of upgrading your browser to 128-bit encryption.

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28. Can I make changes to my CIMB Clicks ID? What should I do if I forget my CIMB Clicks ID?
  Your CIMB Clicks ID is used to identify our customers and cannot be changed. Should you forget your CIMB Clicks ID, please click here to recover your ID.

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29. What should I do if I forget my CIMB Clicks Password?
  Should you forget your CIMB Clicks password, please click here to get a new password.

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30. How do I access CIMB Clicks after my ATM card is replaced (due to theft, loss, etc.)?
  Do not perform a 'First Time Login' as this will create a new CIMB Clicks account.  Instead, please create a new Internet E-Pin at an ATM at your nearest CIMB branch. You should proceed with your normal login process using the 'Login' link at www.cimbclicks.com.my. At the 'Login' page, enter your existing CIMB Clicks ID and password.  Next, you will be prompted to key in your new ATM card number, new Internet E-Pin, and your existing CIMB Clicks password.

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31. What should I do if I performed a first time login after I have replaced my ATM card?
  By performing a first time login, the system will automatically create a new CIMB Clicks Account for you. If you have a Standing Instruction (S.I) linked to your previous CIMB Clicks account, the S.I will continue to run as it remains active.

Please call our Call Centre at 1 300 880 900 to delete your previous CIMB Clicks account and the standing instruction that you had created earlier.

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32. Does the bank current policy use online personal information for disclosure to third party for marketing or promotional purposes?
  No.

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