| 1. |
Which
account(s) can I access? |
| 2. |
What
if I have more than one ATM card? |
| 3. |
What
if I have more than one credit card? |
| 4. |
What should I do if I can't view any of my deposit account(s) in CIMB Clicks ? |
| 5. |
What
should I do if I can't view my new CIMB credit
card(s)? |
| 6. |
How
would I know when a transaction has gone through? |
| 7. |
What
should I do if I forget my CIMB Clicks ID? |
| 8. |
How
will online transactions appear on my Savings/Current
Account(s) statement? |
| 9. |
What
happens if I do not have sufficient funds in my account? |
| 10. |
How
do I exit without affecting the transactions/payments
that I have submitted? |
| 11. |
If
I move to other services within the CIMB Clicks site or exit CIMB Clicks before the current
transaction is completed, will this affect the transaction? |
| 12. |
If
I click the 'Back' button, will the transaction/payment
that I have submitted previously be deleted from the
system? |
| 13. |
If
my transaction was not successful for some reasons,
is the transaction record still in the system? Do
I have to re-submit again? |
| 14. |
Can
I save the transaction pages as shown in CIMB Clicks? |
| 15. |
Can
the transaction pages be printed? |
| 16. |
Why
does my browser time out when I leave it idle? |
| 17. |
I
frequently receive the following message, "The
page you are trying to view contains both secure and
unsecure items. Do you want to continue?" |
| 18. |
How do I save a beneficiary to "My Favourite Accounts"? |
| 19. |
How do I save a beneficiary to "My Bills"? |
| 20. |
How do I change my daily transaction limit? |
| 21. |
When will my limit be activated? |
| 22. |
What are the default limit as well as the allowed limit? |
| |
| Multiple
Debiting Accounts |
| |
| 1. |
If
I register for CIMB Clicks using only one ATM card,
can I perform funds transfer using my other accounts
from another ATM card(s)? |
| 2. |
Can i tag a Joint OR (either party to sign) account? |
| 3. |
Can
I tag all types of accounts via CIMB Clicks? |
| 4. |
How
many new debiting accounts can I add via CIMB Clicks? |
| 5. |
How
do I add in my other CIMB accounts via CIMB Clicks? |
| 6. |
How
do I remove another CIMB accounts via CIMB Clicks? |
| 7. |
How
do I know whether my request is accepted or rejected? |
| 8. |
Can
I view and perform transfer funds immediately from
my newly added CIMB account once I completed
my Add New Debiting Account transaction? |
| 9. |
Do
I need to request for TAC in order to Add my debiting
account? |
| |
| Funds Transfers |
| |
| 1. |
What kind of fund transfers are available? |
| 2. |
What is Instant Transfer? |
| 3. |
What is the difference between Interbank GIRO and Instant Transfer? |
| 4. |
How long is the processing time for transfer funds to other banks? |
| 5. |
How much is the transaction charges for transfer funds to other banks? |
| 6. |
What is the daily transaction limit? |
| 7. |
Can I perform scheduled transactions for Interbank GIRO and Instant Transfer? |
| 8. |
Can I share the favourite beneficiary between Interbank GIRO and Instant Transfer? |
| 9. |
What type of transactions can I do with Instant Transfer at CIMB ATMs? |
| 10. |
What type of transactions can I do with Instant Transfer at Instant Transfer participating banks’ ATMs? |
| |
 |
| |
|
| 1. |
Which account(s)
can I access? |
| |
You may access your accounts that are
linked to your ATM card only. This will include all
your Savings Account(s) and/or Current Account(s).
However, for Savings Account(s) and/or Current Account(s)
that are not linked to your ATM card, you cannot perform
debit transactions from the accounts but can credit
transactions to the accounts only. In addition to
this, you will be able to access your Fixed Deposits/Investment Account-i,
Foreign Currency Accounts, Foreign Currency Fixed
Deposits as well as Loan/Financing Accounts.
For credit card holders, you will be able to access
all your credit card accounts and view your transaction
history and past statements for the last 6 months.
|
| 2. |
What if I have
more than one ATM card? |
| |
Should you have more than one ATM card
and want to access all your accounts using CIMB Clicks,
you are required to create separate CIMB Clicks IDs respectively for each ATM card. Each CIMB Clicks ID is unique and cannot be duplicated.
|
| 3. |
What if I have
more than one CIMB credit card? |
| |
You do not need to register all your
credit cards. By applying and registering for Internet
Banking facilities using one credit card will grant
you access to view all your other credit card details
with CIMB. This will also include all supplementary
cards.
|
| 4. |
What should I do if I can't view any of my deposit account(s) in CIMB Clicks ? |
| |
Your deposit account(s) might be tied to your old IC number. Please call your domicile branch to update your old IC with the new IC number. If this is not the case for you, please call our Call Centre for further assistance.
|
| 5. |
What
should I do if I can't view my new CIMB credit
card(s)? |
| |
Please call our credit card helplines
at 03-6204 7799 (Platinum) or 03-6204 7788 (Gold &
Classic) to terminate your ex-BCB credit card(s).
|
| 6. |
How would I know
when a transaction has gone through? |
| |
Status of a transaction, be it a success
or a failure, will be displayed. To verify the transaction,
you may check the balance of your account(s) by performing
a balance enquiry of your account. We will provide
you with a printable online proof of your transaction
for your record instantly to assist you to manage
your finances.
|
| 7. |
When I
attempt to start a transaction, I get an error message
informing that my PIN is incorrect. What should I
do? |
| |
Please key in your CIMB Clicks ID and CIMB Clicks password correctly again.
You have a maximum of 3 attempts to enter your password.
After 3 unsuccessful attempts your Internet Banking
access will be suspended for security reason. You
can reactivate your Internet Banking access by contacting
our Call Centre.
Please note that even though your CIMB Clicks access has been blocked, you may still continue
to access your account(s) via ATM and perform normal
transactions.
|
| 8. |
How will
online transactions appear on my Savings/Current Account(s)
statement? |
| |
All transactions will appear in your
statement and passbook entries (when you update your
passbook). You will be able to check your latest transactions
online.
|
| 9. |
What happens
if I do not have sufficient funds in my account? |
| |
A message stating that you do not have enough funds
in your account to perform this transaction will
be displayed when you try to perform any transfers
or payments exceeding your account balance.
|
| 10. |
How do
I exit without affecting the transactions/payments
that I have submitted? |
| |
Please ensure that you have obtained
the confirmation page of any transaction you wish
to complete. Once this is obtained you may safely
log out. You can always check as to whether your previous
transaction was successful by checking the Transaction
History.
|
| 11. |
If I move
to other services within
the CIMB Clicks site or exit CIMB Clicks before the current transaction is completed, will
this affect the transaction? |
| |
Yes. This is to ensure that you have
fully committed to the transaction before moving on
to another screen. Any interruption will stop the
transaction process.
|
| 12. |
If I click
the 'Back' button, will the transaction/payment that
I have submitted previously be deleted from the system? |
| |
Clicking on the 'back' button at any
stage will bring up the previously viewed page. If
you have proceeded to submit and confirm any transactions,
the transactions are considered valid and accepted
by us.
|
| 13. |
If my
transaction was not successful for some reasons, is
the transaction record still in the system? Do I have
to re-submit again? |
| |
If the transaction is unsuccessful,
you will need to resubmit the transactions. We suggest
that you attempt to re-submit only when the conditions
on why the transaction failed has been identified
(i.e. insufficient funds) or wait a couple of minutes
to try again. You can also contact our CIMB Clicks support staff at our Call Centre.
|
| 14. |
Can I
save the transaction pages as shown in CIMB Clicks? |
| |
Yes. You can go to 'File' and select
'Save' for any desired folder. The transaction page
will appear in a web browser where you call it up
again.
|
| 15. |
Can the
transaction pages be printed? |
| |
Yes, you can call up the print function
in your browser but pages printed out in A4 size paper
may not fit the layout as prescribed in your browser.
This may cause the pages to print out in more than
one page.
|
| 16. |
Why does
my browser time out when I leave it idle? |
| |
This is a built-in, security feature
that automatically times out after 5 minutes. This
is incorporated to ensure that your accounts are not
accessed by unauthorised individuals should you leave
your PC unattended.
|
| 17. |
I frequently
receive the following message, "The page you
are trying to view contains both secure and unsecure
items. Do you want to continue?" |
| |
This question will most likely arise
if you use an IE browser.
To proceed with the transaction(s), please click "Yes".
Your transaction is still secure and encrypted. However,
should you wish not to be prompted by this question
again, please download IE 6 from http://windowsupdate.microsoft.com
|
| 18. |
How do I save a beneficiary to "My Favourite Accounts"? |
| |
Simply select "Add New Favourite Accounts". Enter the beneficiary's account number and create a nickname for this beneficiary. You can do this for your frequent transactions to "Other CIMB Accounts" and "Other Bank accounts".
|
| 19. |
How do I save a beneficiary to "My Bills"? |
| |
Simply select "Add New Bill". Enter the beneficiary's account number and create a nickname for this beneficiary.
|
| 20. |
How do I change my daily transaction limit? |
| |
Navigate to My Data, Change Transaction Limit and your current daily transaction limit is the amount that you see displayed for each of the Internet Banking service. If you wish to change the daily transaction limit for any of the Internet Banking services, simply select your new limit from the dropdown box provided, and click on the "Submit" button.
|
| 21. |
When will my limit be activated? |
| |
Your new limit will be activated immediately.
|
| 22. |
What are the default limit as well as the allowed limit? |
| |
| Transaction |
Default Limit (RM) |
Allowed Limit Changed (RM) |
| Own Account Transfer |
No Limit |
RM0 - No Limit |
| Third Party Funds Transfer |
RM5,000 |
RM0 - RM5,000 |
| Interbank GIRO |
RM5,000 |
RM0 - RM5,000 |
| Instant Transfer |
RM5,000 |
RM0 - RM5,000 |
| Bill Payment |
RM30,000 |
RM0 - RM30,000 |
| Other Remittance Transactions (Banker's Cheque, Demand Draft and Foreign Telegraphic Transfer) |
RM10,000 |
RM0 - RM10,000 |
| Prepaid Services |
RM500 |
RM0 - RM500 |
|
| |
| Multiple
Debiting Accounts |
| |
| 1. |
If I register for
CIMBClicks using only one ATM card, can I perform
funds transfer using my other accounts from another
ATM card(s)? |
| |
This function is now available via an
option called Add My Debiting Accounts, under Account
Enquiry link (left navigation bar), whereby you can
request to add in your accounts from your other CIMB
ATM cards as the secondary accounts.
|
| 2. |
Can i tag a Joint OR (either party to sign) account? |
| |
This account can only be tagged via branch.
|
| 3. |
Can I tag all types
of accounts via CIMB Clicks? |
| |
No. You can only tag Savings and Current
accounts as your secondary account via CIMB Clicks.
However, Basic SA and CA, minor account and Joint
accounts (all parties to sign) are not allowed to
be tagged as secondary account.
|
| 4. |
How many new debiting
accounts can I add via CIMB Clicks? |
| |
You can only add up to 5 debiting accounts.
|
| 5. |
How do I add in
my other CIMB accounts via CIMB Clicks? |
| |
| · |
Choose My Debiting Accounts link from the
left navigation bar and select the Add New Debiting
Accounts option |
| · |
Enter the account numbers and click submit
button |
| · |
It will take 3 to 5 working days for the bank to
tag the account numbers to the system |
| · |
You can also check the status via Check My
Debiting Accounts status link |
| · |
Once successfully tagged, a message will be
sent to you, please check the message thru message
center |
|
| 6. |
How do I remove
another CIMB accounts via CIMB Clicks? |
| |
Choose Delete My Debiting Account option,
under My Debiting Accounts link from the left navigation
bar. Select the account number you want to delete
from the list.
|
| 7. |
How do I know whether
my request is accepted or rejected? |
| |
A secure message will be sent to you
to inform on the successful or rejection of request.
|
| 8. |
Can I view and
perform transfer funds immediately from my newly added
CIMB account once I completed my Add New Debiting
Account transaction? |
| |
No. The bank needs to do validity checking
on your account information first and it takes about
3 working days. We will inform you via a secure message
whether the tagging is successful or failed. Once
successful, you can use your newly added account(s)
for debiting purposes.
|
| 9. |
Do I need to request
for TAC in order to Add my debiting account? |
| |
No, you don't need to.
|
| |
|
| Fund Transfers |
| |
| 1. |
What kind of fund transfers are available? |
| |
You can transfer funds to the following accounts via CIMB Clicks:
| · |
Your own CIMB Account(s) |
| · |
Third Party Account within CIMB Bank |
| · |
An Account in another bank via Interbank GIRO (IBG) |
| · |
An Account in another bank via Instant Transfer (IT) |
|
| 2. |
What is Instant Transfer? |
| |
Instant Transfer allows funds to be transferred from a customer’s savings or current account to another bank’s savings, current, loans or credit card account immediately. The beneficiary name will be displayed upon keying in the beneficiary account number and funds will be made available immediately at the beneficiary account.
|
| 3. |
What is the difference between Interbank GIRO and Instant Transfer? |
| |
Interbank GIRO is a delayed Funds Transfer without validation on the beneficiary account number and name.
Instant Transfer allows you to review the beneficiary’s name upon submitting the account details to ensure that the account that you are transferring funds to is correct. The funds transferred are available immediately (real-time) in the beneficiary’s account upon confirmation and successful transfer.
|
| 4. |
How long is the processing time for transfer funds to other banks? |
| |
Transfer Day |
Transfer Time |
Transfer Received by Beneficiary Bank for Processing |
Funds Available at
Beneficiary Bank |
| IBG |
Instant Transfer |
IBG |
Instant Transfer |
| Monday - Friday |
Before 12:00 noon |
Same day |
Immediate |
Latest by 9.00am on the next business day |
Immediate |
| After 12:00 noon |
Next business day |
Immediate |
Latest by 9.00am on the next two business days from transaction date. |
Immediate |
| Saturday, Sunday, Federal Territory Public Holiday |
Anytime |
Next business day |
Immediate |
Latest by 9.00am on the next two business days from transaction date. |
Immediate |
|
| 5. |
How much is the transaction charges for transfer funds to other banks? |
| |
| Debiting Account Type |
Charges |
First Two Transactions of
the Month |
Subsequent
Transactions |
| IBG |
Instant Transfer |
IBG |
Instant Transfer |
| Basic Savings Accounts |
RM0.50 |
RM2.00 |
RM2.00 |
RM2.00 |
| Basic Current Accounts |
RM0.50 |
RM2.00 |
RM2.00 |
RM2.00 |
| Savings & Current Accounts |
RM1.00 |
RM2.00 |
RM1.00 |
RM2.00 |
| Schedule Transactions for Basic Savings & Current Accounts |
RM0.50 |
RM4.00 |
RM4.00 |
RM4.00 |
| Schedule Transactions for Savings & Current Accounts |
RM4.00 |
RM4.00 |
RM4.00 |
RM4.00 |
|
| 6. |
What is the daily transaction limit? |
| |
Transaction Type |
Daily Limit |
Own CIMB Account |
Unlimited |
Other CIMB Account |
RM5,000 |
Interbank GIRO (IBG) |
RM5,000 |
Instant Transfer |
RM5,000 |
eRemittance |
RM10,000 |
Pay Bills |
RM30,000 |
|
| 7. |
Can I perform scheduled transactions for Interbank GIRO and Instant Transfer? |
| |
Yes, scheduled transactions are available for both Interbank GIRO and Instant Transfer.
|
| 8. |
Can I share the favourite beneficiary between Interbank GIRO and Instant Transfer? |
| |
Yes, the favourite beneficiary is shared between Interbank GIRO and Instant Transfer.
|
| 9. |
What type of transactions can I do with Instant Transfer at CIMB ATMs? |
| |
- Transfer from CIMB Current / Savings account to Instant Transfer participating banks' Current / Savings account.
- Transfer from Instant Transfer participating banks’ Current / Savings account to CIMB Current / Savings account.
- Transfer between Current / Savings account of the same Instant Transfer participating banks.
|
| 10. |
What type of transactions can I do with Instant Transfer at Instant Transfer participating banks’ ATMs? |
| |
- Transfer from CIMB Current / Savings account to CIMB Current / Savings account.
- Transfer from CIMB Current / Savings account to Instant Transfer participating banks’ Current / Savings account.
- Transfer from Instant Transfer participating banks’ Current / Savings account to CIMB Current / Savings account.
|
| |
|
