Frequently Asked Questions
CIMB Clicks Apps
1. What is CIMB Clicks App?
2. What sort of services does CIMB Clicks App offer?
3. How do I install the CIMB Clicks App?
4. Is the CIMB Clicks App free of charge?
5. What is the pre-requisite to download the CIMB Clicks App?
6. Can I download the same CIMB Clicks App twice from the App Store / Android Market onto the same iPhone, iPad or Android Phone?
7. I have 2 iPhones. Can I use the same Clicks Username at my other iPhone to check for my account balances?
8. I am currently using CIMB Clicks App through my iPhone to check my account balance. Can I also download CIMB Clicks App into my Android phone to check my account balance or vice versa?
9. Can I reuse the CIMB Clicks App Activation Code?
10. How do I view my CIMB account balances using the CIMB Clicks App?
11. What should I do if I accidentally deleted my CIMB Clicks App on my device?
12. Who should I call if I encounter problems using the CIMB Clicks App?
13. How do I get the Activation Code for the activation of CIMB Clicks Apps?
14. I have entered the correct answer for the Security Question to check my account balance. But I keep getting an error message that says my answer is incorrect. What should I do?
15. My Widget is suspended. What should I do?
16. What if I need to change the Questions and Answers?
 
 
1. What is CIMB Clicks App?
  CIMB Clicks App is an application that you can install onto your iPhone, iPad or Android Phone from App Store or Android Market. It allows you to check your CIMB Account balances, convert preferred currencies, evaluate loan eligibility and affordability, contact the bank on any related queries and locate the nearest CIMB ATM or branches.

For now, CIMB Clicks App is available for the following devices:

  • iPhone
  • Android
  • iPad

We will be making CIMB Clicks App available for more devices in the future.

back to top

 
2. What sort of services does CIMB Clicks App offer?
  You can check your CIMB account balances, convert preferred currencies, evaluate loan eligibility and affordability, contact the bank for any related queries and locate the nearest CIMB ATM or branches.

back to top
3. How do I install the CIMB Clicks App?
  Please view our guide.

back to top
4. Is the CIMB Clicks App free of charge?
  Yes. The CIMB Clicks App is free of charge and can be downloaded from the App Store / Android Market. However, data charges may apply based on your individual data plan. Please refer to your telecommunication provider for further information on data charges.

 

back to top
5. What is the pre-requisite to download the CIMB Clicks App?
  You will need to have:
  • iPhone OS 3.0 software OR
  • Android Phone that runs on Google Android operating system 1.6 and above OR
  • iPad  
before attempting to download the CIMB Clicks App.

 

back to top

 
6. Can I download the same CIMB Clicks App twice from the App Store / Android Market onto the same iPhone, iPad or Android Phone?
  No, you cannot download the same widget from the App Store / Android Market onto the same iPhone, iPad or Android Phone.

back to top

 
7. I have 2 iPhones. Can I use the same Clicks Username at my other iPhone to check for my account balances?
  For security reasons, your username is tagged to your device. Therefore, you will only be able to use one iPhone at any given time. The same applies to iPad and Android.

back to top

 
8. I am currently using CIMB Clicks App through my iPhone to check my account balance. Can I also download CIMB Clicks App into my Android phone to check my account balance or vice versa?
  Yes. You can activate 2 different applications via CIMB Clicks and download 2 different applications to check your account balances.

back to top

 

9. Can I reuse the CIMB Clicks App Activation Code?
  No. The Activation Code can only be used once.

back to top
10. How do I view my CIMB account balances using the CIMB Clicks App?
 
   
Activate the CIMB Clicks App and obtain your Activation Code via CIMB Clicks
   
Enter Username and Activation Code into your iPhone, iPad or Android Phone
   
Answer the Security Question to start checking your account balances

back to top

 
11. What should I do if I accidentally deleted my CIMB Clicks App on my device?
  You will need to reactivate the Widget by clicking on the ‘deactivate’ and ‘activate’ link via CIMB Clicks. Then, download the Widget again from App Store / Android Market and lastly, activate the new CIMB Clicks App.

back to top

 
12. Who should I call if I encounter problems using the CIMB Clicks App?
  You can call our Call Centre at 1 300 880 900 for further assistance.

 

back to top
13. How do I get the Activation Code for the activation of CIMB Clicks Apps?
  Simple steps to activate:
   
Login to CIMB Clicks and select “Octo Tools”.
   
Select “Clicks Widget”.
   
Select iPhone, iPad or Android Activation
   
Perform iPhone, iPad or Android Widget Activation
   
Enter TAC for validation.
   
The Activation Code will then be displayed. Please copy down the code for the activation of CIMB Clicks Apps on your device.

back to top

 
14. I have entered the correct answer for the Security Question to check my account balance. But I keep getting an error message that says my answer is incorrect. What should I do?
  The answer to the Security Question is case-sensitive. Please use the exact words (capital/small letters) that you have entered during the activation of your CIMB Clicks App.

back to top

 
15. My Widget is suspended. What should I do?
  You need to call our Call Centre at 1 300 880 900 to reactivate your CIMB Clicks App.

back to top

 
16. What if I need to change the Questions and Answers?
  You can change your Questions & Answers via CIMB Clicks. Questions & Answers are shared for the AirAsia, iPhone, iPad & Android Widgets respectively.

back to top