Frequently Asked Questions
Mobile Banking
1. What is CIMB Clicks Mobile Banking?
2. Who can register for CIMB Clicks Mobile Banking?
3. Where can I register for CIMB Clicks Mobile Banking?
4. What is the difference between the CIMB Clicks Mobile Banking and CIMB Clicks Internet Banking?
5. What happens if I lose my phone with CIMB Clicks Mobile Banking installed?
6. What are the compatible phone models for CIMB Clicks Mobile Banking?
7. Are there any handphone requirements to access CIMB Clicks Mobile Banking?
8. How can I subscribe to CIMB Clicks Mobile Banking?
9. Are there any other prerequisites for using CIMB Clicks Mobile Banking facility?
10. Do I need to be registered with any particular service provider to access CIMB Clicks Mobile Banking?
11. Are there any charges for this services – CIMB Clicks Mobile Banking?
12. What are the services available via CIMB Clicks Mobile Banking?
13. What is the transaction limit for the available transactions?
14. What should I do if I change my mobile phone?
15. Can I use CIMB Clicks Mobile Banking if the CIMB Clicks Internet Banking is down?
16. I started to download Mobile Banking and I've been waiting for a long time-how long should it take to download the software application?
17. Can I transfer Mobile Banking to a different phone when I upgrade to a new phone?
18. How do I know if I am connected to the network?
19. What should I do if the CIMB Clicks Mobile Banking application hangs during the installation?
20. What should I do if the CIMB Clicks Mobile Banking application hangs while accessing the services?
21. What should I do if I can access Internet via my handphone but unable to access the CIMB Clicks Mobile Banking?
22. Can I access CIMB Clicks Internet Banking at the same time with CIMB Clicks Mobile Banking?
23. How secure is CIMB Clicks?
24. Can I use my overseas handphone to access CIMB Clicks Mobile Banking?
25. Is the layout same across the handphone models?
26. After registration what should I do?
27. Can I enlarge the phone’s font size?
28. How will I be charged for network access time?
29. I’d mistakenly performed another “First Time Login” after getting my ATM replacement card. Can I get back my old ID?
30. If I have an existing Standing Instruction (SI) running, will it still continue?
31. Who can I call if I have queries or if I need assistance with CIMB Clicks Mobile Banking service?
32. What is the security certificate required for using Mobile Banking?
33. What happen if I forgot to logout from Mobile Banking WAP portal?
34. What should I do if the Mobile Banking WAP portal layout runs?
35. I am an existing Internet Banking user but I can’t remember my Login ID & password?
36. If my Internet Banking ID has been locked, can I still log in to Mobile Banking?
37. Why should I use CIMB Mobile Banking?
38. How many attempts can customer try to log in via Mobile Banking?
39. How will I know the CIMB Mobile Banking application downloaded is the genuine application?
40. While performing transactions via Mobile Banking, my mobile phone battery ran out of power. What should I do?
41. While performing transactions via Mobile Banking, a phone call comes in. What should I do?
42. Why is it that I can access the Internet via the mobile phone but I have problems downloading or logging in to CIMB Mobile Banking?
43. I keep getting “Connection Error” message every time I try to access/download to Mobile Banking.
44. I have downloaded the application to my mobile phone but I could not find it. What should I do now?
45. How do I clear cache in my mobile phone?
46. My phone is in the list of supported phones, but why can’t I download the application?
47. If i have more than 1 CIMB Clicks user ID, can i access to all of them by using 1 Handphone.
 
MyMobile
1. Which telecommunication operators offer this service?
2. What types of bank accounts can MyMobile services be linked to?
3. Do I need to download any application to access this service?
4. Do I need Internet access on my mobile phone to access MyMobile?
5. How can I use MyMobile to conduct mobile to mobile fund transfer?
6. How fast will the transferred funds be available in the recipient / beneficiary’s account?
7. Do I need to register for Mobile Prepaid Reload?
8. Can I view the transactions relating to my account?
9. Can I access MyMobile anywhere in Malaysia?
10. Can I use MyMobile while on roaming?
11. What is MyMobile?
12. Who can register for and use MyMobile with CIMB Bank?
13. Where can I register for MyMobile with CIMB Bank?
14. After registration via CIMB Bank ATM, what should I do?
15. What is the difference between MyMobile and CIMB Mobile Banking?
16. What are the specifications required for your mobile phone to access MyMobile?
17. What are the services available via MyMobile?
18. What is the transaction limit for the available transactions?
19. Are there any charges for using the services on MyMobile?
20. Can I use MyMobile if CIMB Clicks Internet Banking is not accessible?
21. What is an mPIN?
22. What happens if I change my mobile phone number?
23. If I don't use MyMobile for a period of time, will I be deactivated?
24. Who can I call if I have queries or if I need assistance with MyMobile?
25. What happens if I forget to log out of MyMobile?
26. What should I do if I can't remember my mPIN for MyMobile?
27. How many attempts do I have when logging in to MyMobile?
28. How can I safeguard my transactions against fraud?
 
 
Mobile Banking
 
1. What is CIMB Clicks Mobile Banking?
  CIMB Clicks Mobile Banking allows you to access CIMB Clicks via your Mobile Phone.

 

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2. Who can register for CIMB Clicks Mobile Banking?
  The service is available for:
  • CIMB ATM Cardholders
  • CIMB Credit Cardholders



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3. Where can I register for CIMB Clicks Mobile Banking?
  Registration can be done via the following channels:
  • ATM (For non-CIMB Clicks users)
  • CIMB Clicks (For existing CIMB Clicks users)

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4. What is the difference between the CIMB Clicks Mobile Banking and CIMB Clicks Internet Banking?
  There is no difference between CIMB Clicks Mobile Banking and CIMB Clicks Internet Banking.
The only difference is the channel used to access CIMB Clicks.

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5. What happens if I lose my phone with CIMB Clicks Mobile Banking installed?
  You’ll need to call our Call Center at 1-300-880-900 to deactivate your CIMB Clicks Mobile Banking Services.

After the deactivation, you are required to re-activate your Mobile Banking Services via CIMB Clicks (Internet Banking). Upon successful download, you may resume to use our Mobile Banking services.


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6. What are the compatible phone models for CIMB Clicks Mobile Banking?
  Our Mobile Banking application is best supported by these mobile phone models:

Manufacturer Handphone Models
Nokia N97,N95, N93, N93i, N91, N90, N82, N81,N80, N78, N77, N76, N73, N70, E90 (External screen), E71, E66, E61i, E61, E50, 7373, 6680, 6630, 6300, 6210 Navigator, 6120, 6110 (Navigator), 5700, 5300, 3250

new Express Music 5800, Express Music 5730, Express Music 5530, Express Music 5230, Express Music 5130
Sony Ericsson Z770i, Z710i, Z610i, Z558i, Z550i, W910i, W900i, W890i, W880i, W850i, W710i, W660i, W610i, W580i, W550i, W380i, K850i, K810i, K800i, K770i, K660i, K630i, K618i, K610i, K550i, K530i, S500i, G502
Samsung SGH - F330, SGH-L760, SGH - J750, i600, i780, i900

*Note:

1. The font size on the mobile client is smaller if compare to Nokia and Sony Ericsson model.
2.
Samsung users that only download the mobile client from a trusted source such as https://www.cimbclicks.com.my/mobile
O2 Atom Life
HTC Touch, Touch Diamond, Snap
Blackberry Curve 8300, Curve 8310, Bold 9000, Curve 8900, Storm 9500
Toshiba Portege G710, Portege G810, Portege G910



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7. Are there any handphone requirements to access CIMB Clicks Mobile Banking?
  Mobile phones with 3G/GPRS/EDGE access and the phone must have the java spec of MIDP2.0 and above

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8. How can I subscribe to CIMB Clicks Mobile Banking?
  You must be an existing CIMB Bank customer to enjoy this service. You can subscribe to CIMB Clicks Mobile Banking via any one of the following means:
  • Logging into http://www.cimbclicks.com.my with your user ID and log-in password. Proceed to the Mobile Banking section. (you must be existing CIMB Clicks user)
  • Go to the nearest CIMB Bank ATM to subscribe for CIMB Clicks Mobile Banking.

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9. Are there any other prerequisites for using CIMB Clicks Mobile Banking facility?
  Please ensure your mobile phone has internet access either via 3G or GPRS/EDGE.

If your mobile phone is unable to access the Internet, please contact your mobile phone service provider to enable it.



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10. Do I need to be registered with any particular service provider to access CIMB Clicks Mobile Banking?
  You can access to CIMB Clicks Mobile Banking with any telco provided your phone can support 3G/GRPS/EDGE.



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11. Are there any charges for this services – CIMB Clicks Mobile Banking?
  It’s free of charge! However, you will need to bear the 3G/GPRS charges from your telco.



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12. What are the services available via CIMB Clicks Mobile Banking?
  Our impressive linage of services available via CIMB Clicks Mobile Banking are:

  • Balance enquiries
  • Fund Transfer
  • Pay Bills
  • Foreign Telegraphic Transfer
  • Mini Statement
  • Prepaid Reload
  • Change Password
  • Standing Instruction
  • Forex Rate
  • eFixed Deposit
  • Forgot password
  • Forgot ID
  • Request TAC

 

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13. What is the transaction limit for the available transactions?
 

Services
Transaction Limit
Funds Transfer
RM5,000.00
Prepaid Top up
RM500.00
Bills Payment
RM30,000.00
Foreign Telegraphic Transfer
RM10,000.00

Note: Prepaid Top-up, Pay Bills, Transfer Funds and Foreign TT transactional limit will be shared between both Internet Banking and Mobile Banking channel.



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14. What should I do if I change my mobile phone?
  You need to inform our Call Center (1-300-880-900) when you change your phone.

After the deactivation, you are required to re-activate your Mobile Banking Services via CIMB Clicks (Internet Banking). Upon successful download, you may resume to use our Mobile Banking services.

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15. Can I use CIMB Clicks Mobile Banking if the CIMB Clicks Internet Banking is down?
  No. You cannot use CIMB Clicks Mobile Banking if the CIMB ClicksInternet Banking is down.



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16. I started to download Mobile Banking and I've been waiting for a long time-how long should it take to download the software application?
  IT should take less than 5 minutes to complete your software application download. However, it will also depend on the telco connectivity speed and type of connectivity (3G or GRPS or Edge)

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17. Can I transfer Mobile Banking to a different phone when I upgrade to a new phone?
  No. You can’t. You need to inform our Call Center when you upgrade to a new phone. Otherwise you won’t be able to access CIMB Clicks Mobile Banking.

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18. How do I know if I am connected to the network?
  An icon on the top left corner of the phone will be shown if you have successfully connected to the GPRS and 3G network.


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19. What should I do if the CIMB Clicks Mobile Banking application hangs during the installation?
  You need to re-download the application again.

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20. What should I do if the CIMB Clicks Mobile Banking application hangs while accessing the services?
  You will need to re-login.

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21. What should I do if I can access Internet via my handphone but unable to access the CIMB Clicks Mobile Banking?
  You need to check on your handphone setting. View Guide

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22. Can I access CIMB Clicks Internet Banking at the same time with CIMB Clicks Mobile Banking?
  No. You can only access one of the channels one at a time.

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23. How secure is CIMB Clicks?
  You can be sure of the confidentiality and integrity of your transactions done via CIMB Clicks as all information transmitted over the Internet is encrypted using 128-bit SSL.

We use the highest level of encryption available today to ensure that your account information and instructions are safe. As a good security practice, we strongly recommend that you close your phone browser and clear your browser cache after every logout.

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24. Can I use my overseas handphone to access CIMB Clicks Mobile Banking?
  Yes, you may register your overseas handphone number via www.cimbclicks.com.my or any CIMB Bank ATMs located in Malaysia.


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25. Is the layout same across the handphone models?
  Yes, the layout is the same across the hanphone models.

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26. After registration what should I do?
  You will receive an SMS and you need to download the CIMB Clicks Mobile Banking software application by opening the link given.

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27. Can I enlarge the phone’s font size?
  Go to “option” after you have logged onto CIMB Clicks Mobile Banking. You need to go to “view” and select “zoom” to view your preferred setting. (This is only applicable to Sony Ericson model)


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28. How will I be charged for network access time?
  When you access the 3G/GPRS/EDGE network, you will be charged by the telco when retrieving data. The charge depends on the amount of information requested and sent, not on the length of time you access CIMB Clicks Mobile Banking

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29. I’d mistakenly performed another “First Time Login” after getting my ATM replacement card. Can I get back my old ID?
  If you’ve performed the “First Time Login” by mistake after your ATM card replacement, the system will create a new CIMB Clicks account for you. No, you can’t get back your old ID. You’ll need to use the newly created ID to login.

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30. If I have an existing Standing Instruction (SI) running, will it still continue?
  Yes, the SI will still run until you call our Call Center to terminate the SI.

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31. Who can I call if I have queries or if I need assistance with CIMB Clicks Mobile Banking service?
  You can call our call center at 1-300-880-900.

 

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32. What is the security certificate required for using Mobile Banking?
  The security certificate required for using Mobile Banking is Verisign Class 3.


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33. What happen if I forgot to logout from Mobile Banking WAP portal?
  Your mobile banking session will be automatically logout after 5 minutes.


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34. What should I do if the Mobile Banking WAP portal layout runs?
  This might due to display settings on the phone browser.
  • For Sony Ericsson, please turn off the “Smart Fit” feature. View Guide
  • For Nokia phone, please the select Original Screen under Advanced Options. View Guide


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    		•
    35. I am an existing Internet Banking user but I can’t remember my Login ID & password?
      You can go to Forgot ID or Forgot password functions available at our homepage (www.cimbclicks.com.my) to retrieve your ID and/or to reset your password.


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    36. If my Internet Banking ID has been locked, can I still log in to Mobile Banking?
      No, you cannot log in to Mobile Banking if your Internet Banking is locked. To unlock your Login ID, please contact our call center at 1-300-880-900 for assistance.


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    37. Why should I use CIMB Mobile Banking?
      CIMB Mobile Banking offers 24-hour access to your accounts everyday. It is fast and convenient, allowing you to perform your transactions anywhere and anytime.


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    38. How many attempts can customer try to log in via Mobile Banking?
      The maximum attempt is 3 times. If you exceed the maximum attempts allowed, your Login ID will automatically be locked.


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    39. How will I know the CIMB Mobile Banking application downloaded is the genuine application?
      You may check by viewing the details/information of the application.

    Details:
    The name of the application is <CIMB Bank>;
    The vendor shown should be 1.0
    Vendor: CIMB Bank
    Domain: Trusted third party

    Signer Info:
    CN= CIMB Bank Berhad
    OU= Alternate Channels
    OU=Digital ID Class 3 – Java Object Signing
    O= CIMB Bank Berhad
    C=MY
    Issuer:
    CN=Verisign Class 3 Code Signing 2004 CA
    OU= Terms if use at https://www.verisign.com/rpa (c)04
    OU=Verisign Trust Network
    = Verisign, Inc
    C=US


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    40. While performing transactions via Mobile Banking, my mobile phone battery ran out of power. What should I do?
      Please log in to Internet Banking/Mobile Banking to check if the amount is deducted via the
    <view transaction history> page.


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    41. While performing transactions via Mobile Banking, a phone call comes in. What should I do?
      In-coming calls should not disrupt your Mobile Banking session. This is however phone dependant.

    Nevertheless, any inactive Mobile Banking session for more than 5 minutes will result in an automatic log-out.


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    42. Why is it that I can access the Internet via the mobile phone but I have problems downloading or logging in to CIMB Mobile Banking?
      To access CIMB Mobile Banking, you would need to ensure that the settings for Internet Access/Profile and Access Point (APN)/Java Settings are correct.

    CIMB Mobile Banking runs on Telco’s GPRS/EDGE/3G network with a secured bandwidth. Please contact your Telco to find out what is the secured network provided by them.


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    43. I keep getting “Connection Error” message every time I try to access/download to Mobile Banking.
      Please ensure that your mobile phone's Internet and Java/Access point (APN) settings have been optimized for Mobile Banking.

    For Sony Ericsson mobile phone users, please ensure your Proxy Settings for Java are set to Go to Menu> Settings> Connectivity> Internet Settings> Settings for Java> Go to more> Select Settings> select for Proxy Settings

    For Nokia mobile phone users, please turn browser cookies Go to Menu> Web> Select Options> Turn browser cookies

    However, this error may also due to Telco connection settings. Please contact Telco if you consistently receive such error.


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    44. I have downloaded the application to my mobile phone but I could not find it. What should I do now?
      The CIMB Mobile Banking application is usually stored in the applications folder, depending on the type of mobile phone.

    If you have successfully downloaded the Mobile Banking application, please browse through the folders in your mobile phone and search for the CIMB BANK application with CIMB logo.


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    45. How do I clear cache in my mobile phone?
      Clear cache feature is phone dependent. Generally the steps to Clear Cache are:

    Nokia: Select Menu > Web > Options > Advanced Options > Clear Cache

    Sony Ericsson: Select Menu > Internet > More > Advanced/Options > Other Tab > Clear Cache Samsung: Select Menu > Internet/Browser > Advanced > Clear Cache


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    46. My phone is in the list of supported phones, but why can’t I download the application?
      Please check to ensure that the phone's GPRS/EDGE/3G and Java/Access Point (APN) settings are correct. Also check your security settings for VeriSign Class 3 certificate.

    For security reasons, the phones require this certificate in order to download the application. Please also ensure the date and time settings on your phone is correct when you download the CIMB Mobile Banking application.


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    47. If i have more than 1 CIMB Clicks user ID, can i access to all of them by using 1 Handphone.
      Due to security, one phone can only access to 1 userID.


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    MyMobile
     
    1. Which telecommunication operators offer this service?
     
    1. Maxis
    2. Celcom
    More operators will be participating soon.

     

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    2. What types of bank accounts can MyMobile services be linked to?
      MyMobile services can be linked to your current, savings, Loan and Fixed Deposit accounts



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    3. Do I need to download any application to access this service?
      No, you do not need to download any applications

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    4. Do I need Internet access on my mobile phone to access MyMobile?
      No, you do not need Internet access.

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    5. How can I use MyMobile to conduct mobile to mobile fund transfer?
      MyMobile enables you to transfer funds from your bank account to the beneficiary’s account using the beneficiary’s mobile number. You will receive an authorization code which you will need to share with the recipient / beneficiary. The recipient / beneficiary will need to use the authorization code to receive the funds.


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    6. How fast will the transferred funds be available in the recipient / beneficiary’s account?
      The funds will be transferred immediately.



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    7. Do I need to register for Mobile Prepaid Reload?
      No, there is a separate registration for mobile prepaid reload through MyMobile. You can reload any mobile number.

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    8. Can I view the transactions relating to my account?
      You will be able to view up to a maximum of 9 transactions.

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    9. Can I access MyMobile anywhere in Malaysia?
      Yes, MyMobile is accessible anywhere in Malaysia.



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    10. Can I use MyMobile while on roaming?
      MyMobile is available in Malaysia only.



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    11. What is MyMobile?
      MyMobile allows you to perform banking transactions using your mobile phone.



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    12. Who can register for and use MyMobile with CIMB Bank?
      The service is available to all CIMB Clicks customers and CIMB Bank ATM cardholders.

     

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    13. Where can I register for MyMobile with CIMB Bank?
     

    You may register for MyMobile via CIMB Bank ATM.



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    14. After registration via CIMB Bank ATM, what should I do?
      You will receive a notification SMS once you have successfully registered with MyMobile. Follow the instructions given in the SMS or dial USSD short code *500*888# to access MyMobile.

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    15. What is the difference between MyMobile and CIMB Mobile Banking?
      CIMB Mobile Banking works on iPhones, iPads, Androids and Java phones as a downloadable application. MyMobile works on USSD technology which is almost similar to SMS, providing you with banking access via ANY mobile phone.



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    16. What are the specifications required for your mobile phone to access MyMobile?
      MyMobile offered through the USSD channel is available to a wider selection of phone models. Most of the older generation phone models are supported. Most Smartphone models are supported as well.

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    17. What are the services available via MyMobile?
     

    The services available via MyMobile are:

    • Account Inquiry
    • Transaction History
    • Fund Transfer To Own CIMB Account
    • Bill Payment
    • Mobile Reload
    • Mobile to Mobile Fund Transfer

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    18. What is the transaction limit for the available transactions?
     
    Services Transaction Limit
    Funds Transfer to own CIMB Account No limit
    Mobile to Mobile Funds Transfer - Same Bank RM 1,000
    Mobile to Mobile Funds Transfer - Interbank RM 1,000
    Bill Payment RM 5,000
    Mobile Prepaid Reload RM500


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    19. Are there any charges for using the services on MyMobile?
      Charges imposed by Telco:

    You will be charged RM0.30 for up to two (2) minutes. This period is referred to as the First Session. If you continue with the session within 30 seconds from the expiry of the First Session, there will be no charge up to an additional two (2) minutes for the Second Session.

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    20. Can I use MyMobile if CIMB Clicks Internet Banking is not accessible?
      Yes, you can use MyMobile if CIMB Clicks Internet Banking is down. However, you will not be able to make bill payments to your CIMB Clicks Internet Banking favourite billers.

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    21. What is an mPIN?
      mPIN is a 6 digit number that you create during the registration process. It is a compulsory mobile PIN that you need to enter in order to access MyMobile.

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    22. What happens if I change my mobile phone number?
      You need to terminate this service via CIMB Bank ATM and then register again with the new mobile phone number.

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    23. If I don't use MyMobile for a period of time, will I be deactivated?
      Yes, if you do not use MyMobile for 8 months, your account will be deactivated.

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    24. Who can I call if I have queries or if I need assistance with MyMobile?
      You can call our Call Centre at 1300 880 900 (within Malaysia) or 603 2295 6100 (overseas) .


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    25. What happens if I forget to log out of MyMobile?
      Your MyMobile USSD session will be automatically disconnected after 2 minutes.

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    26. What should I do if I can't remember my mPIN for MyMobile?
      You may change your mPIN via CIMB Clicks or at any CIMB Bank ATM.

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    27. How many attempts do I have when logging in to MyMobile?
      You have a maximum of 3 attempts. If you exceed the maximum 3 attempts allowed, your account will be suspended. You will then need to contact our Call Centre to reactivate your account.


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    28. How can I safeguard my transactions against fraud?
     
    1. Do not store your mPIN in your phone.
    2. Safeguard and memorize your mPIN.
    3. Never expose your mPIN / authorization code to strangers or people that you don't trust.
    4. If you choose to perform mobile fund transfer, make sure you share the authorization code with the recipient / beneficiary.

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