Changes After System Upgrade

So, there is an account number change. Is there anything I need to do?

No, you do not need to do anything as we have made it as seamless as possible for you.
  • You do not need to change your ATM/Debit card, Credit Cards, cheque book, passbook or Fixed Deposit certificates;
  • You do not need to reset your existing Standing Instructions;
  • You do not need to reset your existing CIMB Clicks "Favourite 3rd Party" and “Nicknames” as well as BizChannel@CIMB “Registered Accounts”;
  • 3rd parties do not need to reset their existing autopay instructions to your account.
If you inadvertently used your existing account number, it will still be accepted for most banking services (except Phone Banking & MyMobile).

While your old account numbers will continue to be operational, please note that all our banking channels, statements and correspondences will display only the new account number after the upgrade.

Which of the account number(s) will be changed and why?

Following our recent system upgrade, all Deposits and Loans / Financing Accounts have been assigned new account numbers, with the exception of Credit Card accounts.

The structure of your new account number as compared to your existing account number is as below:

Product Types Existing Account Number Structure New Account Number Structure
Deposit Account 14 Digits 10 Digits
Loan / Financing Account 14 Digits 10 and 17 Digits
Hire Purchase Account 14 Digits 10 and 17 Digits

Where do I find my new account number(s)?

Your new account number(s) is displayed in all banking channels, statements, and correspondences after 3 February 2014.

I know my old account number, how can I find out what the matching new account number is?

There are 3 ways you can do this, which are:
  1. Visit any CIMB Bank/CIMB Islamic branch for assistance;
  2. Log on to CIMB Clicks or BizChannel@CIMB;
  3. Call our customer care hotline at 1300 880 900.
Please note that for security reasons, the Bank will not send any email, call or SMS you to solicit sensitive information. If you do receive such requests, please call us at 1300 880 900 or +603 2295 6100 if you are overseas. Alternatively, email us at callcentre@cimb.com

How can I view my new 10-digit account number in CIMB Clicks?

Go to My Accounts to view the new account numbers for your respective accounts. If you would like to know your old/new account number, go to My Accounts > Account Number Lookup.

Your old account numbers will continue to be operational (except for Phone Banking and MyMobile); the bank will still effect your transactions and/or request for services with your old account number(s). However, all our banking channels, statements and correspondences will display your new account number from 3 February 2014 onwards. Kindly use the new account number(s) for all transactions moving forward.

Since my account number has changed, will there be any issue when my company banks in my salary to my CIMB account? Do I need to inform my company of my new account number?

No, you do not need to do anything as CIMB has taken all the necessary steps to ensure that salary payments to your old account numbers will continue to be processed as usual.

I can't seem to pay my CIMB hire purchase loan which I have saved under My Favourites > Billers.

This is because we have upgraded our system and from 3 February 2014 onwards, all CIMB hire purchase payments must now be paid via fund transfer.

Go to My Accounts > Loan/Financing and you will see your CIMB hire purchase account number. Click the 'Pay Now' button next to it and follow the instructions.

You can also pay by going to Transfer > Within CIMB Bank. Type in the account number or select from the list (if it's your own account or you have saved it under My Favourites > CIMB Accounts) and follow the instructions.

I don't see my CIMB hire purchase account number when I check under My Accounts > Loan/Financing.

This could be because the CIMB hire purchase loan that you are paying is for a third party.

If you have saved this CIMB hire purchase account number under My Accounts > My Favourites > Billers, you will now need to save it under My Accounts > My Favourites > CIMB Accounts and do fund transfer to make your hire purchase payment.

I have previously setup Scheduled Transactions using CIMB hire purchase as biller. Do I need to set up new Scheduled Transactions?

Yes. Your Scheduled Transactions set up under Bill Payments for CIMB hire purchase payments is no longer valid effective 5.00pm, 31 Jan 2014. Please setup your new Scheduled Transaction by going to Settings > Scheduled Transactions.

How can I set up a new Scheduled Transaction for my CIMB Hire Purchase payment?

To setup your new Scheduled Transaction for CIMB hire purchase payment, go to Scheduled Transactions > Transfer Within CIMB, select your new CIMB hire purchase account number in the 'To' drop down list or key in your new CIMB hire purchase account number and provide the date of payment in the 'When' field.
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