| Regional ATM Service
We are pleased to announce our new cross-border ATM facility linking Malaysia, Singapore, Indonesia and Thailand. Enjoy the convenience of our network of over 3,750 CIMB ATMs when you travel abroad to these four countries.
Now you can view your account balances and also withdraw your money from any CIMB Bank, CIMB Niaga and CIMB Thai ATM machine for FREE. Don't forget to activate your ATM card for overseas usage.
All customers holding CIMB ATM cards are eligible for this service.
If you have any enquiries, please refer to the Frequently Asked Questions below :
FAQ
1. What is CIMB ATM Regional Link service?
CIMB ATM Regional Link service is a cross-border ATM withdrawal service will enables our ATM cardholders to withdraw cash in foreign currency across CIMB’s ATM network across Malaysia,
Singapore, Thailand and Indonesia.
2. Who are eligible to use this service?
All ATM Card holders are allowed to use this new service.
3. How can I use this new service?
You will need to activate your card in order to use the Regional ATM Service. The activation can be done via the following channels:
- Local ATMs
- Local Branches
- CIMB Clicks or
- By contacting our call center.
4. Will I be able to activate this facility if I am already overseas?
You will not be able to activate this facility via ATMs or CIMB Branches located overseas. However, you may perform the activation via CIMB Clicks. Alternatively, you may contact our call center in Malaysia for activation.
5. What is the maximum withdrawal limit?
The withdrawal limit will depend on your ATM card limit.
6. What are the types of transactions offered for this cross-border service?
For the time being, this cross border ATM service only supports cash withdrawal transaction and
balance enquiry.
7. What if my card gets captured/stuck in the ATM machine overseas?
If you have entered the PIN wrongly 3 times, or any other errors, the card will be ejected out of the machine. As such, you will not have such a problem. However, in the event your card is captured due to other ATM machine related issues, then, please visit your domicile branch in your home country, to collect your ATM card.
8. How many ATMs are available for me to withdraw cash?
| CIMB Malaysia |
: 2,058 ATMs |
| CIMB Thai |
: 465 ATMs |
| CIMB Niaga |
: 1,262 ATMs |
| CIMB Singapore |
: 4 ATMs |
9. How can I contact the call center in the other country?
| CIMB Malaysia |
: 1 300 880 900 (Local) or 603 2295 6100 (International) |
| CIMB Thai |
: 0-2626 7777 |
| CIMB Niaga |
: 14041 |
| CIMB Singapore |
: 6333 7777 |
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