1 April 2020
(Updated) Banking Operations during Movement Control Order
In reference to our previous notice, dated 25 March, effective 1st April 2020, our banking operations will be revised as follows.

1. Branches:

Revised Timings
CIMB branches and Preferred Centres Monday to Friday 9.30am-2pm
CIMB branches and Preferred Centres in Kelantan and Terengganu Sunday to Thursday 9.30am-2pm
Bureau De Change
Local International Airports Monday to Friday 9am-5pm
KLCC and Menara UAB Monday to Friday 9:30am-2pm

Visit www.cimb.com.my/mco-branch to check whether the branch is open before visiting.

Available services at branches will be limited to the following:
  • Cash deposits and withdrawals
  • Placement and withdrawals of Fixed Deposits
  • Placement and withdrawals of ASNB
  • Remittance services
  • Replacement debit cards
  • Account Opening
2. Self Service Terminals:

Revised Timings
Monday to Sunday 7:00am 10:00pm
Monday to Sunday
(For State of Johor, Perak, Pahang & Kelantan)
7:00am 7:00pm

3. Consumer Call Centre:

Revised Timing Available Services
Monday to Sunday 8:00am 7:00pm All Services
Monday to Sunday 7:00pm 8:00am
  • Report lost or stolen card
  • Fraud related matters

4. Credit Card Services

The following services will be delayed and will resume once the Movement Control Order has been uplifted:

  • Delivery of new and replacement credit cards
  • Delivery of printed statements
  • Delivery of member rewards

We encourage you to use our CIMB Clicks or BizChannel@CIMB for your banking needs. Should you require any further assistance, please contact our Contact Centre between 8:00am and 7:00pm.

Thank you for your patience and understanding.

The Management
CIMB Bank Berhad & CIMB Islamic Bank Berhad
30 March 2020
Discontinuation of Foreign Telegraphic Scheduled Transfer feature
Please note that the Foreign Telegraphic Scheduled Transfer feature will be discontinued effective 9 May 2020. You are advised to use Foreign Telegraphic Transfer for same day transfer.
25 March 2020
CIMB Cash Plus Personal Loan Campaign extended until 31 May 2020
More info.
25 March 2020
Changes to Unit Trust Cut off Time during Movement Control Order

Dear all,

In light of the Movement Control Order directive, we will be revising the cut off time for all Unit Trust transaction during this period of time.

Please be informed that the cut off time for all transaction will be revised to 1PM.

Important:

For Kenanga Investor Berhad, the transactions submitted on a particular business day will be treated as the following business day submission.

i.e. If the transaction is made on 25 March 2020, we will process the transaction using the NAV per unit on the next business day. i.e. 26 March 2020

Thank you for your patience.
25 March 2020
CIMB Financing Relief Programme for Individuals and SMEs
In line with BNM's announcement, effective 1 April 2020, CIMB will provide a 6-month automatic moratorium for individual customers and SMEs as long as their loans are:
  • Not more than 90 days past due as at 1 April 2020
  • In Ringgit Malaysia-denomination
More details on the above will be shared by 31 March 2020, which includes treatment for CIMB Credit Cards and opt-out options.

Please check our website at www.cimb.com.my/covid19support where we will update all information.

The Management
CIMB Bank Berhad & CIMB Islamic Bank Berhad
25 March 2020
(Updated) Banking Operations during Movement Control Order
In light of the recent Movement Control Order, our banking operations will be revised as follows.

1. Branches:

Revised Timings
CIMB branches and Preferred Centres Monday to Friday 9.30am-2pm
CIMB branches and Preferred Centres in Kelantan and Terengganu Sunday to Thursday 9.30am-2pm
Bureau De Change Monday to Friday 11am-7pm

Click here to check whether the branch is open before visiting.

Available services at branches will be limited to the following:
  • Cash deposits and withdrawals
  • Placement and withdrawals of Fixed Deposits
  • Placement and withdrawals of ASNB
  • Remittance services
  • Replacement debit cards
2. Self Service Terminals:

Revised Timings
All States (Except Kelantan and Pahang) Monday to Sunday 7:00am 10:00pm
Kelantan and Pahang Monday to Sunday 7:00am 7:00pm

3. Consumer Call Centre:

Revised Timings Available Services
Monday to Sunday 8:00am 7:00pm All Services
Monday to Sunday 7:00pm 8:00am
  • Report lost or stolen card
  • Fraud related matters

4. Credit Card Services

The following services will be delayed and will resume once the Movement Control Order has been uplifted:

  • Delivery of new and replacement credit cards
  • Delivery of printed statements
  • Delivery of member rewards

We encourage you to use our CIMB Clicks or BizChannel@CIMB for your banking needs. Should you require any further assistance, please contact our Contact Centre between 8:00am and 7:00pm.

Thank you for your patience and understanding.

The Management
CIMB Bank Berhad & CIMB Islamic Bank Berhad
23 March 2020
Updates on branch operations during Movement Control Order period
In light of the Movement Control Order, we have temporarily closed a few of our branches.

Click here to check the branches that are open and their operating hours before visiting.

Thank you for your patience and cooperation.

The Management
CIMB Bank Berhad & CIMB Islamic Bank Berhad
21 March 2020
Availability of Self-Service Terminals during the Movement Control Order
In light of the recent Movement Control Order, effective immediately our Self-Service Terminals will close earlier than usual.

Revised Timings: Monday - Sunday 7:00am 10:00pm
We encourage you to use our CIMB Clicks or BizChannel@CIMB to perform your banking needs.

If you require any further assistance, please reach out to our Contact Centre.

More info.

Thank you.

The Management
CIMB Bank Berhad & CIMB Islamic Bank Berhad
20 March 2020
Branch Operating Hours during Movement Control Order (MCO)
Please be informed that from 20 March until 31 March 2020, our branches, Preferred Centres and Bureau De Change will be closed earlier than usual, as scheduled below. Our self-service terminals will be operating as usual.

Operating hours
CIMB branches and Preferred Centres Monday to Friday, 9.30am-3pm
CIMB branches and Preferred Centres in Kelantan and Terengganu Sunday to Thursday, 9.30am-3pm
CIMB branch in KLCC Shopping Centre
(Branches in other malls will be operating as usual)
Monday to Friday, 9.30am-4pm
Saturday to Sunday, closed
Bureau De Change Monday to Friday, 11am-7pm
Alternatively, we highly encourage you to use our CIMB Clicks or BizChannel@CIMB to perform your banking needs.

More info.

Please reach out to our Contact Centre 03 6204 7788 / Business Call Centre 1300 888 828 or email us at cru@cimb.com for any queries.

The Management
CIMB Bank Berhad & CIMB Islamic Bank Berhad
19 March 2020
Update on Branch Access during Movement Control Order

As part of our Covid-19 outbreak precautionary measures to protect the health of our customers and employees, we will be:
  • Limiting the number of customers entering our branches to 10 at a time to perform their essential Banking Services.
  • Assisting you to register for our online banking services, CIMB Clicks or BizChannel@CIMB, where you may continue to perform your banking from your home.
  • Encouraging our customers to arrange for an appointment for account opening with us once the order has been uplifted on 1 April 2020.
  • Conducting temperature screening for all customers.
More info.

We thank you for your patience and kind understanding.

Thank you.

The Management
CIMB Bank Berhad & CIMB Islamic Bank Berhad
19 March 2020
We are open for business during Movement Control Order

In light of the movement control order announced by the Prime Minister of Malaysia on 16 March 2020, we would like to reassure all customers that the Bank is operating as usual. We have taken precautionary measures to protect the health of our customers and employees as well as to ensure business continuity across our services in view of the public health implications of the current Covid-19 outbreak.

We recognise that the Covid-19 outbreak is impacting our customers and communities, and would like to take this opportunity to encourage our customers to perform their banking in the safety of their home via CIMB Clicks or BizChannel@CIMB.

Please reach out to our Contact Centre 03 6204 7788 / Business Call Centre 1300 888 828 or email us at cru@cimb.com for any queries.

Please stay safe and healthy!
10 March 2020
Notice On The Interruption Of Self Service Terminals on 21 March 2020
Please be informed that the following banking services will be temporarily unavailable during system maintenance.

Date & Time Services Affected
Saturday
21 March 2020
12:01am - 3:30am
• Automated Teller Machines (ATM & MEPS)
• Cash Deposit Machines (CDM)
• Cheque Deposit Machines (CQM)
Kindly plan your banking transactions in advance. We apologise for any inconvenience caused.

Thank you.
The Management
CIMB Bank Berhad & CIMB Islamic Bank Berhad
6 March 2020
Notice on Base Rate, Base Lending Rate/Base Financing Rate and FD/FRIA-i Board Rates.
Effective 9 March 2020, our Base Rate (BR) will be at 3.50%* p.a., Base Lending Rate (BLR)/ Base Financing Rate (BFR) at 6.35%* p.a. and Fixed Deposit (FD)/Fixed Return Income Account-i (FRIA-i) Board rates will be reduced by 0.25%* p.a.

For more information, log on to www.cimb.com.my. You may also call us at our Customer contact Centre: for Individuals call +603 6204 7788, for Preferred call 1300 885 300 and for Corporate customer call 1300 888 828, or consult our sales personnel at CIMB Bank and CIMB Islamic Bank branches. CIMB Islamic Bank branches are co-located at CIMB Bank branches nationwide.

*Note: Rates are subject to change from time to time.
5 March 2020
NUR Alert - Missing Child
We seek your assistance in the search for a missing child:

No. Laporan Polis: PANTU REPOT 55/2020
Nama: PATRICK IGIH
Umur: 3 TAHUN 11 BULAN

More info.
2 March 2020
Notice On The Interruption Of Self Service Terminals on 14 March 2020
Please be informed that the following banking services will be temporarily unavailable during system maintenance.

Date & Time Services Affected
Saturday
14 March 2020
12:01am - 7:00am
• Automated Teller Machines (ATM & MEPS)
• Cash Deposit Machines (CDM)
• Cheque Deposit Machines (CQM)
Kindly plan your banking transactions in advance. We apologise for any inconvenience caused.

Thank you.
The Management
CIMB Bank Berhad & CIMB Islamic Bank Berhad