10 July 2020
Notice on Base Rate, Base Lending Rate/Base Financing Rate and Fixed Deposit / Fixed Return Income Account-I Board Rates.
Effective 13 July 2020, our Base Rate (BR) will be revised from 3.00% p.a. to 2.75%* p.a. and Base Lending Rate (BLR)/Base Financing Rate (BFR) from 5.85% p.a. to 5.60%* p.a. Similarly, Fixed Deposit (FD)/Fixed Return Income Account-i (FRIA-i) Board Rates will be reduced by 0.25%* p.a.

For more information, log on to www.cimb.com.my. You may also call our Customer Contact Centre for individuals call +603 6204 7788, for Preferred call 1300 885 300 and for Corporate customer call 1300 888 828, or consult our sales personnel at CIMB Bank and CIMB Islamic Bank branches. CIMB Islamic Bank branches are co-located at CIMB Bank branches nationwide.

Thank you for banking with us and we look forward to your continuous support.

The Management
CIMB Bank Berhad & CIMB Islamic Bank Berhad

*Note: Rates are subject to change from time to time.
19 June 2020
Notice of amendment: Terms & Conditions for the CIMB Clicks
Please be informed that the terms and conditions for the CIMB Clicks shall be revised. More info.
4 June 2020
Enhanced TAC Approval for CIMB Clicks Favourites Transaction
Please be informed that TAC approval is required for 1st-time transfer to a favourite account effective 7 June 2020. For subsequent transaction, TAC is NOT required except for transfer equals to or above RM10,000, you'll be prompted to authorise transaction using SecureTACTM.
1 June 2020
(Updated) Banking Operations during Conditional Movement Control Order (CMCO)
In reference to our previous notice, dated 13 May, our banking operations will be revised as follows.

1. Branches [Revised]:

Effective 13 May 2020
Revised Timings
CIMB branches and Preferred Centres Monday to Friday 9:15am - 3:00pm
CIMB branches and Preferred Centres in Kelantan and Terengganu Sunday to Thursday 9:15am - 3:00pm
CIMB branch and Preferred Centre (in Suria KLCC and Setia City Mall) Monday - Sunday
(including public holidays)
9:15am - 3:00pm
CIMB Branch (Mesra Mall Kemasik) Saturday - Thursday
(including public holidays)
9:15am - 3:00pm

Visit www.cimb.com.my/mco-branch to check whether the branch is open before visiting.

2. Self Service Terminals [Updated]:

Effective 1 June 2020, our Self Service Terminals operating hours will be revised back as usual (Pre-MCO) and will be available 24 hours, Monday to Sunday.

Please note that availability of Self Service Terminals may vary depending on its location (e.g. Malls and selected branches)

Effective 6 April 2020, withdrawal fees at MEPS Shared ATM network in Malaysia will be waived until the MCO is uplifted.

3. Consumer Call Centre

Effective 14 May 2020, our Consumer Call Centre operating hours will be revised back as usual (Pre-MCO) and will be available 24 hours, Monday to Sunday.

4. Credit Card Services

The following services will be delayed and will resume once the MCO has been uplifted:

  • Delivery of printed statements
  • Delivery of member rewards
  • Delivery of campaign prizes
Thank you for your patience and understanding.

The Management
CIMB Bank Berhad & CIMB Islamic Bank Berhad
1 June 2020
Discontinuation of Foreign Telegraphic Scheduled Transfer feature
Please note that the Foreign Telegraphic Scheduled Transfer feature will be discontinued effective 18 July 2020. You are advised to use Foreign Telegraphic Transfer for same day transfer.
1 June 2020
Weselpos Instan

We regret to inform that the cash collection service to Indonesia at PT Pos locations, Weselpos Instan will be discontinued from 1 June 2020.

Transactions performed prior to 1st June can still be collected from PT Pos.

Cash collection service to Indonesia is currently available at PT Bank CIMB Niaga locations.

Should you need any assistance / clarification, please contact:
SpeedSend Support / MoneyGram Support at +603 2635 2635
22 May 2020
Revision to Plaza Premium Lounge Features

To All Existing CIMB Visa Infinite and Visa Signature Cardholders,

We are pleased to inform you that that you will no longer require physical vouchers to access the Plaza Premium Lounge, effective 15 June 2020 and we have increased the number of Plaza Premium Lounge you can visit from 16 locations to 47 locations.
Current Updated as at 15 June 2020
Requirement to access the lounge:
  • Plaza Premium Lounge voucher
  • Passport or NRIC
  • CIMB Visa Infinite Credit Card OR CIMB Visa Signature Credit Card
  • A valid boarding pass
Updated requirement to access the lounge:
  • Passport or NRIC
  • CIMB Visa Infinite Credit Card OR CIMB Visa Signature Credit Card
  • A valid boarding pass
For the updated list of Plaza Premium Lounge, click here. If you need further assistance, please call 03-6204 7799.

Thank you.
20 May 2020
Hari Raya Aidilfitri Holidays
In view of the coming holidays for Hari Raya Aidilfitri, the following will be impacted :-

Indonesia - Account Credits
It will be a 5-day holiday from 21 to 25 May 2020 in Indonesia.
  • No manual clearing (more than IDR 25million) during the holiday
  • Manual clearing shall be resumed on 26 May 2020 for account credit to non-Bank CIMB Niaga accounts sent after 4.30pm Malaysia time on 20 May 2020
  • All account credits to Bank CIMB Niaga shall be processed should all beneficiary's details matched against Bank CIMB Niaga's records
  • Account credits within IDR25m to other beneficiary banks shall be processed if all beneficiary's details matched against respective beneficiary banks' records
  • Otherwise, transactions shall be processed from 26 May 2020 onwards
PT POS - Cash Payout in Indonesia
  • 21 and 23 May 2020 - Only main branches will open to public from 8.00am-1.00pm Jakarta time (9.00am to 2.00pm Malaysia time)
  • 24 and 25 May 2020 - All closed
Normal service on 22 May 2020; and from 26 May 2020 onwards.

Bangladesh - Account Credits and Cash Payout
It will be a 6-day holiday from 21 to 26 May 2020 in Bangladesh.
  • Account credit to BRAC Bank sent on 20 May 2020 after 3.00pm Malaysia time; and
  • Account credit to other beneficiary banks sent on 19 May 2020 after 1.00pm Malaysia time
shall be processed from 27 May 2020 onwards

Cash pick-up at BRAC Bank locations is only up to 4pm Malaysia time on 20 May 2020; and resumed on 27 May 2020.
13 May 2020
(Updated) Banking Operations during Conditional Movement Control Order (CMCO)
In reference to our previous notice, dated 12 May, our banking operations will be revised as follows.
1. Branches [Revised]:

Effective 13 May 2020
Revised Timings
CIMB branches and Preferred Centres Monday to Friday 9:15am - 3:00pm
CIMB branches and Preferred Centres in Kelantan and Terengganu Sunday to Thursday 9:15am - 3:00pm
CIMB branch and Preferred Centre (in Suria KLCC and Setia City Mall) Monday - Sunday
(including public holidays)
9:15am - 3:00pm
CIMB Branch (Mesra Mall Kemasik) Saturday - Thursday
(including public holidays)
9:15am - 3:00pm

Visit www.cimb.com.my/mco-branch to check whether the branch is open before visiting.

2. Self Service Terminals:

Revised Timings
Monday to Sunday 8:00am - 8:00pm
Monday to Sunday
(For State of Perak, Pahang, Kelantan & Sarawak)
8:00am - 7:00pm
Monday to Sunday
(For State of Sabah)
8:00am - 6:00pm
Note: Operating hours for SST is subject to the order of local state government/municipal council.

Effective 6 April, withdrawal fees at MEPS Shared ATM network in Malaysia will be waived until the MCO is uplifted.

3. Consumer Call Centre [Updated]:

Effective 14 May 2020, our Consumer Call Centre operating hours will be revised back as usual (Pre-MCO) and will be available 24 hours, Monday to Sunday.

4. Credit Card Services

The following services will be delayed and will resume once the MCO has been uplifted:

  • Delivery of printed statements
  • Delivery of member rewards
  • Delivery of campaign prizes
Thank you for your patience and understanding.

The Management
CIMB Bank Berhad & CIMB Islamic Bank Berhad
12 May 2020
(Updated) Banking Operations during Conditional Movement Control Order (CMCO)
In reference to our previous notice, dated 8 May, our banking operations will be revised as follows.
1. Branches [Revised]:

Effective 13 May 2020

Revised Timings
CIMB branches and Preferred Centres Monday to Friday: 9:15am - 3:00pm
CIMB branches and Preferred Centres in Kelantan and Terengganu Sunday to Thursday 9:15am - 3:00pm

Visit www.cimb.com.my/mco-branch to check whether the branch is open before visiting.

2. Self Service Terminals:

Revised Timings
Monday to Sunday 8:00am - 8:00pm
Monday to Sunday
(For State of Perak, Pahang, Kelantan & Sarawak)
8:00am - 7:00pm
Monday to Sunday
(For State of Sabah)
8:00am - 6:00pm
Note: Operating hours for SST is subject to the order of local state government/municipal council.

Effective 6 April, withdrawal fees at MEPS Shared ATM network in Malaysia will be waived until the MCO is uplifted.

3. Consumer Call Centre:

Revised Timing Available Services
Monday to Sunday 8:00am - 7:00pm All Services
Monday to Sunday 7:00pm - 8:00am
  • Report lost or stolen card
  • Fraud related matters

4. Credit Card Services

The following services will be delayed and will resume once the MCO has been uplifted:

  • Delivery of printed statements
  • Delivery of member rewards
  • Delivery of campaign prizes
Thank you for your patience and understanding.

The Management
CIMB Bank Berhad & CIMB Islamic Bank Berhad
11 May 2020
Notice of amendment: Terms & Conditions for the CIMB Clicks Tap Tap Menang Campaign
Please be informed that the terms and conditions for the CIMB Clicks Tap Tap Menang shall be revised. More info
8 May 2020
Notice on Base Rate, Base Lending Rate/Base Financing Rate and Fixed Deposit / Fixed Return Income Account-I Board Rates.
Effective 13 May 2020, our Base Rate (BR) will be revised from 3.50% p.a. to 3.00%* p.a. and Base Lending Rate (BLR)/Base Financing Rate (BFR) from 6.35% p.a. to 5.85%* p.a. Similarly, Fixed Deposit (FD)/Fixed Return Income Account-i (FRIA-i) Board Rates will be reduced by 0.50%* p.a.

For more information, log on to www.cimb.com.my. You may also call our Customer Contact Centre for individuals call +603 6204 7788, for Preferred call 1300 885 300 and for Corporate customer call 1300 888 828, or consult our sales personnel at CIMB Bank and CIMB Islamic Bank branches. CIMB Islamic Bank branches are co-located at CIMB Bank branches nationwide.

Thank you for banking with us and we look forward to your continuous support.

The Management
CIMB Bank Berhad & CIMB Islamic Bank Berhad

*Note: Rates are subject to change from time to time.
8 May 2020
(Updated) Banking Operations during Conditional Movement Control Order (CMCO)
In reference to our previous notice, dated 23 April, our banking operations will be revised as follows.
1. Branches [Revised]:

Effective immediately, all services at branches have resumed and branch operating hours have been revised back as usual (Pre-MCO).

Revised Timings
CIMB branches and Preferred Centres Monday to Thursday: 9:15am - 4:30pm
Friday: 9:15am - 4:00pm
CIMB branches and Preferred Centres in Kelantan and Terengganu Sunday to Wednesday 9:15am - 4:30pm
Thursday 9:15am - 4:00pm

Operating hours for branches located in malls and Bureau De Change may differ. To view the operating hours, please visit https://www.cimb.com.my/en/personal/help-support/branch-locator.html

Visit www.cimb.com.my/mco-branch to check whether the branch is open before visiting.

2. Self Service Terminals:

Revised Timings
Monday to Sunday 8:00am - 8:00pm
Monday to Sunday
(For State of Perak, Pahang, Kelantan & Sarawak)
8:00am - 7:00pm
Monday to Sunday
(For State of Sabah)
8:00am - 6:00pm
Note: Operating hours for SST is subject to the order of local state government/municipal council.

Effective 6 April, withdrawal fees at MEPS Shared ATM network in Malaysia will be waived until the MCO is uplifted.

3. Consumer Call Centre:

Revised Timing Available Services
Monday to Sunday 8:00am - 7:00pm All Services
Monday to Sunday 7:00pm - 8:00am
  • Report lost or stolen card
  • Fraud related matters

4. Credit Card Services

The following services will be delayed and will resume once the MCO has been uplifted:

  • Delivery of printed statements
  • Delivery of member rewards
  • Delivery of campaign prizes
  • Delivery of Malaysia Airlines Golden Lounge Vouchers for Enrich Platinum and Enrich World cardholders.
Thank you for your patience and understanding.

The Management
CIMB Bank Berhad & CIMB Islamic Bank Berhad
5 May 2020
Important Notice: Safety Measures during Conditional Movement Control Order (CMCO)

Dear Valued Customers,

Reference to the government's announcement of CMCO effective 4 May 2020, we will be implementing the following measures to protect the health and wellbeing of our customers and staff. More info.