IMPORTANT:
Update your CIMB Clicks App before 23 October 2021 to avoid service interruption.

IMPORTANT:
Update your CIMB Clicks App before 23 October 2021 to avoid service interruption.

Dear CIMB Clicks Mobile App users,

We are enhancing our app to safeguard your mobile banking experience. Please update your CIMB Clicks App to the latest version before 23 October 2021 to enjoy uninterrupted services.

Frequently Asked Questions

1. Why must I update my CIMB Clicks App?
To ensure smooth and uninterrupted mobile banking services, we urge all CIMB Clicks users to update their app immediately before 23 October 2021. You may visit the App Store or Google Play Store to download the latest version of CIMB Clicks App.

2. What is the latest version number of CIMB Clicks App?
The latest version available for the CIMB Clicks App are:

  • iOS: 6.1.81
  • Android: 4.1.81
You can check your app version by tapping on the "?"" icon in home menu.

3. I have recently updated my app, must I do it again?
Check if you have the latest version by tapping on the "? icon in home menu (refer to Q2). If your current app is not the latest version, please update the app to avoid service interruption.

4. I have updated CIMB Clicks App but I unable to access my account, how do I access my account?
Should you face any difficulties updating your app, please delete and reinstall CIMB Clicks to get the latest version.

5. I have deleted and reinstall CIMB Clicks App, but I am unable to access my account - what should I do?
Please call our Consumer Contact Centre at +603 62047788 for further assistance.

6. I have updated the app but I forgot my username, how do I access my account?
You can reset your User ID and Password by:

7. I am unable to access my accounts using CIMB Clicks App, it says "failed to load", what do I do? (Starting 23 Oct 2021)
We have enhanced our app to further improve our security features to provide a better experience. Please update your app immediately by visiting App Store/Google Play Store to download the latest app to ensure smooth and uninterrupted service. Should you face any difficulties, call the number at the back of your card.

Have further questions? Get your queries answered by referring to this FAQ