SecureTAC approval for all CIMB Clicks transactions starting 20 May 2023

This is part of our continuous efforts to further safeguard your online banking security against fraud, in line with the regulatory direction to combat financial scams.

SecureTAC approval for all CIMB Clicks transactions starting 20 May 2023

This is part of our continuous efforts to further safeguard your online banking security against fraud, in line with the regulatory direction to combat financial scams.

SECURETAC
FAQ

Notice (May 2023):

Starting 20 May 2023, all CIMB Clicks transactions including FPX will require SecureTAC approval via CIMB Clicks App or CIMB OCTO App (end of May 2023). This is part of our continuous efforts to further safeguard your online banking security against fraud, in line with the regulatory direction to combat financial scams.

Not using the CIMB Clicks App / CIMB OCTO App yet?
Download the CIMB Clicks App or CIMB OCTO App now from the Apple App Store, Google Play Store or Huawei App Gallery to enjoy secure banking on the go and faster transaction approvals.

One-Tap Approval with SecureTAC

No more waiting for SMS and it works while you're abroad too! SecureTAC protects your transactions with enhanced encryption so that you can approve your web/app transaction right from your CIMB Clicks app quickly and safely.

Approval Method SecureTAC
Receive via CIMB Clicks App or CIMB OCTO App
Transaction Type Mandatory for all Open & Favourite monetary transaction and selected non-monetary transactions.

*SecureTAC approval will be required for Epayment, unit trust transactions at a later phase.
*CIMB OCTO app SecureTAC will only be implemented at a later phase
How to Approve
  1. Tap on Push Notification
  2. Tap on "SecureTAC" button on the app menu
Activation One-time via CIMB Clicks App or CIMB OCTO App

Frequently Asked Questions

How to approve transaction with SecureTAC?

Want to receive SecureTAC via CIMB OCTO App?

Frequently Asked Questions

  1. Click on the FPX logo at merchant's website or checkout page
  2. Select CIMB Clicks and you will be routed to CIMB Clicks Internet Banking login page
  3. Enter your login credentials.
  4. Tap on the SecureTAC notification sent to you via CIMB Clicks app OR log on to CIMB Clicks App and tap on the SecureTAC icon
  5. Tap "Approve" or "Reject" to proceed
  6. Once the transaction is approved, please proceed to continue with transaction at FPX transaction page. You will then be redirected to the merchant's receipt page.

SecureTAC is a security feature required for most CIMB Clicks transactions. With SecureTAC, you can enjoy an easy and secure one-tap approval through the CIMB Clicks App instead of entering the six-digit SMS TAC.

You will receive a SecureTAC notification on your primary device via CIMB Clicks app or CIMB OCTO App.

SecureTAC via Push Notification :

  • Tap on the push notification on your < device name >
  • Tap "Approve or Reject"


Did not receive SecureTAC?

  • Open CIMB Clicks App
  • Tap "SecureTAC" menu
  • Tap "Approve or Reject"


OR, did not receive SecureTAC via CIMB OCTO?

  • Open CIMB OCTO App
  • Tap "SecureTAC Approval"
  • Tap "Approve or Reject"

For CIMB Clicks App, go to homescreen > select "SecureTAC" > approve or reject the transaction.

For CIMB OCTO App, go to homescreen > select "SecureTAC Approval" > approve or reject the transaction.

To ensure you receive your SecureTAC instantly, turn on the notification in the app settings.

Log on to CIMB Clicks App and tap on the SecureTAC icon

If you still don't see the SecureTAC icon, please delete the app and install the latest version of CIMB Clicks App. If the issue persists, please contact our Consumer Contact Centre number provided on the back of your card for assistance.

You can only activate SecureTAC on ONE device only.

This will not impact your SecureTAC. However, you are advised to update your latest mobile number at the nearest CIMB ATM to ensure uninterrupted access to your CIMB Clicks/CIMB OCTO App.

Yes, simply install the latest CIMB Clicks / CIMB OCTO App from the app store and follow the screen guide to complete the one-time activation.

To deactivate SecureTAC in the lost phone, please contact our Consumer Call Centre at +603 6204 7788 immediately.

The transaction will not be processed without the SecureTAC approval.

Yes, you can perform one-time SecureTAC activation as long as you are able to receive TAC via SMS on your registered mobile number. For assistance, please contact our Consumer Contact Centre at the number on back of your card.

SecureTAC will be rolled out in phases, for the time being selected transactions will require SMS TAC:

  • CIMB Clicks registration
  • OctoSavers debit card activation for new user,
  • First Time Login (FTL) in Clicks App & CIMB OCTO App
  • Clicks Pre-Login Forgot Password.

We have strengthened the security measures of our banking apps to only operate on fully supported and secure operating systems to ensure a safe banking environment.

Whilst these new measures may affect banking convenience, they are essential to safeguard and protect you from potential fraud and scams.

Still have questions? Click here to view our comprehensive FAQ

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