General

CIMB Pay is a secure and seamless mobile application which allows you to store your CIMB credit, debit and prepaid cards to make in-store purchases and online purchases. You may also browse CIMB card deals, view merchant offers and receive promotions on CIMB Pay.
Your CIMB Deals app is now upgraded to CIMB Pay. We have revamped the existing app and added the CIMB Pay functionality.
All CIMB customers with:
  • at least one valid CIMB credit, debit or prepaid card
  • any Android mobile device with NFC (Near Field Communication) technology and running on Android 4.4 or higher
All valid CIMB Malaysia Mastercard credit, debit or prepaid cards, or Visa credit cards can be added into CIMB Pay.
Note: Non-PIN & PAY cards cannot be added. Please add your PIN & PAY card once you have received and activated it.
Only CIMB credit cards can be scanned. For all other cards that are not embossed such as CIMB debit cards, you need to manually enter your card number by selecting "Enter card details manually" on the card scan screen.
You will not be able to add your card if your:
  • Card is blocked.
  • Card is not activated.
  • Card is not enabled to make payments at POS.
  • Card is in the midst of transitioning to PIN & PAY. Please add your PIN & PAY card once you have received and activated it. Appreciate your patience while we upgrade your cards.
Please call the card or Consumer Call Centre to check your card status.
Once you have received your new PIN & PAY card, please activate it before adding it into CIMB Pay.
Note: If you have already added your existing card into CIMB Pay and have just received and activated your new PIN & PAY card recently, you will need to remove your old card and add your new card.
If your card has expired, you will need to remove your expired card and add your new replacement card after activation.
  • For in-store payments and online payments:
    CIMB Pay is available on any Android mobile device with NFC technology and running on Android 4.4 or higher. We recommend Huawei (P9, Mate 8, Nexus 6p) and Samsung (Galaxy S7 Edge, Galaxy Note 4 onwards and Galaxy S4 onwards).
To register:
  • Download the CIMB Pay app from Google Play Store
  • Launch the CIMB Pay app
  • Follow the on screen steps to register for CIMB Pay. You will need your CIMB card details and a One Time Password (OTP) which will be sent to you via SMS.
Watch our video on how easy it is to register in the "About CIMB Pay" section of the app or on the CIMB Pay page on the CIMB Bank website.
Your One Time Password (OTP) will be sent via SMS to the mobile number registered to your card. If the right mobile number is registered to your card, click ‘Resend OTP’ to try again. Otherwise, call our Consumer Call Centre +603 6204 7788 to update your registered mobile number.
Your account will be suspended for security purposes. You will be required to scan or manually input your card details for one of the cards that you have previously added and enter a one-time password (OTP) of which will be sent to your registered mobile number. Once you have re-authenticated on CIMB Pay, you will be able to use the application.
For your security, CIMB Pay wallet capability would not be supported on jailbroken or rooted devices. However, you will still be able to download the app and browse for deals on CIMB Pay.
CIMB Pay is a free service. Note that your existing card fees and charges will apply as usual.

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In-Store Payments

To make in-store purchases with CIMB Pay:
  • Step 1: Launch the CIMB Pay app manually or by tapping it on a contactless payment terminal.
  • Step 2: Authenticate using fingerprint or 6-digit passcode.
  • Step 3: Select pay with this card (skip this step for payments on the favourite card).
  • Step 4: Tap your device at contactless payment terminal to make payment.
Note: If your transaction is above RM250, you will be required to provide your card PIN on the terminal.

Watch our video on how easy it is to pay in the "About CIMB Pay" section of the app or on the CIMB Pay page on the CIMB Bank website.
You can use CIMB Pay at Mastercard Contactless or Visa payWave terminals. Look out for these terminals at selected stores for the following merchants:
  • Cold Storage
  • Jason's Food Hall
  • Mercato
  • Petronas Mesra
  • Guardian
  • Giant
  • MPH
  • Isetan
  • Sephora
Look out for the Mastercard Contactless or Visa payWave logo on the terminal or ask the merchant if they accept contactless payments.
All CIMB cards transactions performed via CIMB Pay mobile app is subject to a daily cumulative limit of RM1,000.
You need to hold the device at approximately 4cm away from the contactless card terminal in order for it to transmit data.
Your merchant will provide a receipt as proof of payment as per usual process. You will also hear a beep from the app and will receive a notification on your device.
Please check if:
  • NFC is turned on on your device.
  • CIMB Pay has been set as default on your device's ‘Tap & pay’ settings.
  • The ‘in-store payments’ feature has been enabled in your CIMB Pay Card settings.
  • The terminal supports Mastercard Contactless or Visa payWave. Note that if you've selected a Mastercard, it will only work on Mastercard Contactless terminals while if you've selected a Visa card, it will only work on Visa payWave terminals.
  • If you are paying with a debit/prepaid card, it may be due to insufficient funds in your savings/current/prepaid account that is linked to the CIMB Debit/Prepaid Mastercard. You will need to top up funds in your account.
If the above has been done but you are still unable to pay with your device, kindly call our Consumer Call Centre to assist in troubleshooting.
To void, the cashier will be able to assist you using the same process as a normal card payment. For disputes, the existing card payment dispute process applies. Kindly refer to your cardholder agreements and terms & conditions for more information.
Yes, you will be able to use CIMB Pay overseas at Mastercard Contactless or Visa payWave terminals if your device has internet access and your card has been activated for overseas transactions.

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Online Payments

  • Step 1: Once you are ready to checkout, click or tap the Masterpass button.
  • Step 2: Enter your email (skip this step for returning users).
  • Step 3: Select the CIMB Pay wallet (skip this step for returning users).
  • Step 4: Enter email and 6-digit passcode. If this is your first time signing in on that browser / app, you will be required to authenticate via a One Time Password.
  • Step 5: Choose your card and shipping address (when applicable).
  • Step 6: Review your order with the merchant before completing checkout. The payment is processed by the merchant. Note that 3D Secure may be required to complete your purchase.
You can use CIMB Pay through Masterpass online or in app wherever you see the Masterpass button. Look out for it at the following merchants:
  • B Infinite app
Some merchants may not accept certain cards. If a card is not accepted, you will not be able to choose this card to checkout. You may select an alternate card or add an accepted card to proceed.
Each merchant has its own policy when it comes to shipping. If a merchant cannot ship to one of your shipping addresses, you will not be able to choose this address to checkout. You may select an alternate shipping address or add an accepted address to proceed.
The existing card payment dispute process applies. Kindly refer to your cardholder agreements and terms & conditions for more information.

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Card Management

Your favourite card allows you to make quick in-store payments without having to launch the application on your device.

To set a card as favourite, tap and hold on your desired card to view card settings. Next, enable the "Set as favourite" setting and tap on "Done". Only one favourite card is allowed per account.
To change your card settings (i.e. set favourite card, enable in-store payments and remove card), tap and hold on the card image, make your desired selections and tap on "Done".
There is no limit to the number of cards that you may add onto CIMB Pay.
To set enable or disable in-store payments for your card, tap and hold on your desired card to view card settings. Then, enable in-store payments setting and tap on "Done".
To set enable or disable online payments for your card, tap and hold on your desired card to view card settings. Then, enable online payments setting and tap on "Done".
Yes, removing a card or disabling in-store / online payments on CIMB Pay does not affect your physical card.
Go to settings on the side menu on the CIMB Pay app. Tap on add a new shipping address and enter your desired address.
Go to settings on the side menu on the CIMB Pay app. Swipe towards the left to access the edit or delete icon.

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Security

  • Fingerprint and Passcode CIMB Pay requires your fingerprint or passcode to login or make payments. This ensures that only you can access CIMB Pay with your unique fingerprint or passcode which is known only to you.
  • Tokenization Your card is assigned with a special token different from your card number for in-store payments. This is unique to the card, wallet and the device and can't be stolen to be used on another device.
  • Zero Data Trail Your sensitive information is safe as they are never stored on the device. If your device is lost or stolen, we'll remotely disable your account when you call in to report it.
  • Protection Against Jailbroken or Rooted Devices CIMB Pay blocks login and in-store payments on jailbroken or rooted devices to ensure your information does not get compromised on your modified device.
Watch our video on how secure CIMB Pay is in the "About CIMB Pay" section of the app or on the CIMB Pay page on the CIMB Bank website.
No, your card information is safe as a token is stored instead of your actual card information. In addition, this token is unique to the card, wallet and device and cannot be used on another device.

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Lost/Stolen

If your device is lost or stolen, please contact our Consumer Call Centre at +603 6204 7788 immediately so we can suspend your wallet account. Your physical cards will not be affected and you may continue to use your physical card to make payments.
If your card is lost or stolen, please contact our Consumer Call Centre at +603 6204 7788 so we can deactivate your card. Once your physical card is blocked, payments via the same card on CIMB Pay will also be blocked. We advise that you also inform the consumer call centre personnel that you are using CIMB Pay so that we can also deactivate your card on CIMB Pay.
Yes, you would be required to add the new card onto CIMB Pay and remove the card that is no longer valid.

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