For QR Pay:
You can make payment using CIMB Pay QR Pay at merchant displaying our acceptance sign.
For Tap to Pay contactless payment:
You can use CIMB Pay at merchants equipped with Mastercard Contactless or Visa payWave terminals. Below are a few merchants equipped with contactless terminal:
You can make payment using CIMB Pay at merchants displaying our acceptance sign.
For Tap to Pay contactless payment: Look out for the Mastercard Contactless or Visa payWave logo on the terminal or ask the merchant if they accept contactless payments.
For QR Pay: Look out for CIMB Pay QR payment standee at cashier.
For Tap to Pay contactless payment, you need to hold the device at approximately 4cm away from the contactless card terminal in order for it to transmit data.
For QR Pay, ensure the QR code is placed at the centre of the camera focus screen and within the scanning page in order for it to read the data accurately
To void, the cashier will be able to assist you using the same process as a normal card payment. For disputes, the existing card payment dispute process applies. This also applies to Dynamic QR payment. Kindly refer to your cardholder agreements and terms & conditions for more information.
For Static QR Payment, you can re-scan the QR code if you accidentally entered the wrong amount.
Yes, you will be able to make Tap to Pay contactless payment with CIMB Pay at Mastercard Contactless or Visa payWave terminals enabled merchants. This is provided that your device has internet access and your card has been activated for overseas transactions.
QR payment is not available for overseas payment at this moment.
If a Masterpass Merchant provides Express Checkout, you will be notified during the process of connecting your wallet and will have the opportunity to allow or decline connecting you Masterpass Wallet for Express Checkout.
If you enable Express Checkout at a Masterpass Merchant and are logged into that Merchant’s website or application, you can complete your transaction by clicking the "Buy with Masterpass" button during checkout.
You can use CIMB Pay through Masterpass online or in app wherever you see the Masterpass button. Look out for it at the following merchants:
Some merchants may not accept certain cards. If a card is not accepted, you will not be able to choose this card to checkout. You may select an alternate card or add an accepted card to proceed.
The existing card payment dispute process applies. Kindly refer to your cardholder agreements and terms & conditions for more information.
Your favourite card allows you to make quick in-store payments without having to launch the application on your device.
To set a card as favourite, tap and hold on your desired card to view card settings. Next, enable the "Set as favourite" setting and tap on "Done". Only one favourite card is allowed per account.
If your card is lost or stolen, please contact our Consumer Call Centre at +603 6204 7788 so we can deactivate your card. Once your physical card is blocked, payments via the same card on CIMB Pay will also be blocked. We advise that you also inform the consumer call centre personnel that you are using CIMB Pay so that we can also deactivate your card on CIMB Pay.