Accounts & Transaction

Which account(s) can I access?

You may access your accounts that are linked to your ATM/Debit card only. This will include all your Savings Account(s) and/or Current Account(s). However, for Savings Account(s) and/or Current Account(s) that are not linked to your ATM/Debit card, you cannot perform debit transactions from the accounts but can credit transactions to the accounts only. In addition to this, you will be able to access your Fixed Deposits/Investment Account-i, Foreign Currency Accounts, Foreign Currency Fixed Deposits as well as Loan/Financing Accounts.

For credit card holders, you will be able to access all your credit card accounts and view your transaction history and past statements for the last 6 months.

Where can I view my Current/Savings Accounts?

Login to CIMB Clicks. Go to My Accounts Current/Savings Accounts. You will see a list of all your current and/or savings accounts. See a little arrow beside the "Current Balance" of each account? Click that and you will see records of five latest transactions for that particular account. And you don't even have to leave the page!

Where can I view all my accounts?

Login to CIMB Clicks. Go to My Accounts View All Accounts. You will see a list of all your accounts.

What if I have more than one ATM/Debit card?

Should you have more than one ATM/Debit card and want to access all your accounts using CIMB Clicks, you are required to tag all your account to one CIMB Clicks ID.

What if I have more than one CIMB credit card?

You do not need to register all your credit cards. By applying and registering for Internet Banking facilities using one credit card will grant you access to view all your other credit card details with CIMB. This will also include all supplementary cards.

What should I do if I can't view any of my deposit account(s) in CIMB Clicks?

Your deposit account(s) might be tied to your old IC number. Please walk-in to your domicile branch to update your old IC with the new IC number. If this is not the case for you, please call our Call Centre for further assistance.

How can I view my transaction history?

Go to My Accounts > Current/Savings > View Details.

Your transaction history is segregated into two:

  1. Click 'Past Transactions' for transactions performed until 31 January 2014.
  2. Click 'Recent Transactions' for transactions performed from 1 February 2014 onwards.

What should I do if I can't view my new CIMB credit card(s)?

Please call our credit card helplines at 03-6204 7799 (Platinum) or 03-6204 7788 (Gold & Classic) to terminate your ex-BCB credit card(s).

How would I know when a transaction has gone through?

Status of a transaction, be it a success or a failure, will be displayed. To verify the transaction, you may check the balance of your account(s) by performing a balance enquiry of your account. We will provide you with a printable online proof of your transaction for your record instantly to assist you to manage your finances.

When I attempt to login, I get an error message informing that my ID and password is incorrect. What should I do?

Please key in your CIMB Clicks ID and CIMB Clicks password correctly again. You have a maximum of 3 attempts to enter your password. After 3 unsuccessful attempts your Internet Banking access will be suspended for security reason. You can reactivate your Internet Banking access by contacting our Call Centre.

Please note that even though your CIMB Clicks access has been blocked, you may still continue to access your account(s) via ATM and perform normal transactions.

How will online transactions appear on my Savings/Current Account(s) statement?

All transactions will appear in your statement and passbook entries (when you update your passbook). You will be able to check your latest transactions online.

What happens if I do not have sufficient funds in my account?

A message stating that you do not have enough funds in your account to perform this transaction will be displayed when you try to perform any transfers or payments exceeding your account balance.

How do I exit without affecting the transactions/payments that I have submitted?

Please ensure that you have obtained the acknowledgement page of any transaction you have completed. Once this is obtained you may safely log out. You can always check as to whether your previous transaction was successful by checking the Transaction History.

If I move to other services within the CIMB Clicks site or exit CIMB Clicks before the current transaction is completed, will this affect the transaction?

Yes. This is to ensure that you have fully committed to the transaction before moving on to another screen. Any interruption will stop the transaction process.

If I click the 'Back' button, will the transaction/payment that I have submitted previously be deleted from the system?

Clicking on the 'back' button at any stage will bring up the previously viewed page. If you have proceeded to submit and confirm any transactions, the transactions are considered valid and accepted by us.

If my transaction was not successful for some reasons, is the transaction record still in the system? Do I have to re-submit again?

If the transaction is unsuccessful, you will need to resubmit the transactions. We suggest that you attempt to re-submit only when the conditions on why the transaction failed has been identified (i.e. insufficient funds) or wait a couple of minutes to try again. You can also contact our CIMB Call Centre.

Can I save the transaction pages as shown in CIMB Clicks?

Yes. You can go to 'File' and select 'Save' for any desired folder. The transaction page will appear in a web browser where you call it up again.

Can the transaction pages be printed?

Yes, you can call up the print function in your browser but pages printed out in A4 size paper may not fit the layout as prescribed in your browser. This may cause the pages to print out in more than one page.

Why does my browser time out when I leave it idle?

This is a built-in, security feature that automatically times out after 5 minutes. This is incorporated to ensure that your accounts are not accessed by unauthorised individuals should you leave your PC unattended.

I frequently receive the following message, "The page you are trying to view contains both secure and unsecure items. Do you want to continue?"

This question will most likely arise if you use an IE browser. To proceed with the transaction(s), please click "Yes". Your transaction is still secure and encrypted.

How do I set My Favourite account?

Login to CIMB Clicks. To set your favourite CIMB account, go to My Accounts My Favourites. Scroll down the page and click "Add New Account No". Fill up the fields for Account Number and Account Holder's Nickname.

Upon clicking "Next", you will need to enter the TAC number and "Submit".

How do I save a beneficiary to "My Favourite"?

Simply select "My Accounts" then " My Favourites". Select service that you want to add favourite to. Enter the beneficiary's account number and create a nickname for this beneficiary.

How do I change my daily transaction limit?

Navigate to Setting, Clicks Transaction Limit and your current daily transaction limit is the amount that you see displayed for each of the Internet Banking service. If you wish to change the daily transaction limit for any of the Internet Banking services, simply select your new limit from the dropdown box provided, and click on the "Submit" button.

When will my limit be activated?

Your new limit will be activated immediately.

What is the default limit?

Transaction Type Transaction Limit
Normal Preferred Prime Youth
Own Account Transfer No Limit No Limit No Limit No Limit
Third Party Funds Transfer, Interbank GIRO and Instant Transfer (Combined Limit) RM 10,000 RM 10,000 RM 10,000 RM 10,000
Bill Payment via Deposit Account RM30,000 RM 60,000 RM30,000 -
Bill Payment via Credit Card RM 30,000 RM 60,000 RM 30,000 -
Remittance (Combined Limit of Banker’s Cheque, Foreign Demand Drafts, Foreign Telegraphic Transfer and *MoneyGram) RM 10,000 RM 50,000 RM 50,000 -
Prepaid Services RM 500 RM 500 RM 500 RM 100
*Daily Transaction Limit of MoneyGram is RM10,000 only

What is the allowed limit?

The transaction limits for transfers, prepaid reloads, bill payments and foreign telegraphic transfers are shared between Internet Banking, Mobile Banking and Mobile Browser. View the transaction limits here.

Can I view more than 2 accounts at the "Account Summary"?

No, you can only select 2 accounts to view in the "Account Summary".

How do I set which 2 accounts I would like to view at the "Account Summary"?

If you have not set any 2 accounts for quick view, you can click "Set Up Now" button
as shown below:

To change the accounts at any time, click "Change Account". You can then select your preferred accounts for "1st Account" and "2nd Account'. Once you're satisfied with your selection, click "Update". You can instantly change this at anytime!

How do I customize the shortcuts' icons?

Login to CIMB Clicks. On your homepage, click on "Customize shortcuts" located below the red icons. There are 3 default shortcuts (Special Offers, My Mailbox, Failed Transactions) for your convenience.

You can further personalize your homepage by adding up to 6 shortcuts. Choose the options given and update.You can instantly change this at anytime!

Can I have more than 6 shortcut icons?

No, you can only customize 6 shortcuts but you may change this as and when you like.

Where do I change my address?

Login to CIMB Clicks. The new CIMB Clicks makes it easy to update your profile information! Go to Settings My Data. You can update your address, email address, phone number and emergency number by clicking "Edit".

How do I change my ATM Transaction Limit?

Login to CIMB Clicks. Go to Settings ATM/Debit Card Services. Select "Change ATM Transaction Limit" as shown below:


Then, click on the account number and in the next page, select a new limit. You will need to request for TAC to complete this transaction.

How do I change my Debit Card Spending Limit?

Login to CIMB Clicks. Go to Settings ATM/Debit Card Services. Select "Change Debit Card Spending Limit" as shown below:


Then, click on the account number and in the next page, select a new limit. You will need to request for TAC to complete this transaction.
Multiple Debiting Accounts

If I register for CIMB Clicks using only one ATM/ Debit card, can I perform funds transfer using my other accounts from another ATM/ Debit card(s)?

This function is now available via an option called Link Accounts, under Setting and then ATM/ Debit Cards services, whereby you can request to add in your accounts from your other CIMB ATM/ Debit cards as the secondary accounts.

Can I tag a Joint OR (either party to sign) account?

This account can only be tagged via branch.

Can I tag all types of accounts via CIMB Clicks?

No. You can only tag Savings and Current accounts as your secondary account via CIMB Clicks. However, Basic SA and CA, minor account and Joint accounts (all parties to sign) are not allowed to be tagged as secondary account.

How many new debiting accounts can I add via CIMB Clicks?

You can only add up to 5 debiting accounts.

How do I add in my other CIMB accounts via CIMB Clicks?

Choose Setting and select ATM/Debit Card Services.
Enter the account numbers and click submit button
It will take 3 to 5 working days for the bank to tag the account numbers to the system
You can also check the status via Check Status service
Once successfully tagged, a message will be sent to you, please check the message thru message center

How do I remove another CIMB accounts via CIMB Clicks?

Choose "Remove Account" option, under "ATM/Debit Card Services" Select the account number you want to delete from the list.

How do I know whether my request is accepted or rejected?

A secure message will be sent to you to inform on the successful or rejection of request.

Can I view and perform transfer funds immediately from my newly added CIMB account once I completed my Add New Debiting Account transaction?

No. The bank needs to do validity checking on your account information first and it takes about 3 working days. We will inform you via a secure message whether the tagging is successful or failed. Once successful, you can use your newly added account(s) for debiting purposes.

Do I need to request for TAC in order to Add my debiting account?

No, you don't need to.
Transfer Funds

What kind of fund transfers are available?

You can transfer funds to the following accounts via CIMB Clicks:
  • Your own CIMB Account(s)
  • Third Party Account within CIMB Bank
  • An Account in another bank via Interbank GIRO (IBG)
  • An Account in another bank via Instant Transfer

What is Instant Transfer?

Instant Transfer allows funds to be transferred from a customer's savings or current account to another bank's savings, current, loans or credit card account immediately. The beneficiary name will be displayed upon keying in the beneficiary account number and funds will be made available immediately at the beneficiary account.

What is the difference between Interbank GIRO and Instant Transfer?

Interbank GIRO is a delayed Funds Transfer without validation on the beneficiary account number and name. Instant Transfer allows you to review the beneficiary's name upon submitting the account details to ensure that the account that you are transferring funds to is correct.

The funds transferred are available immediately (real-time) in the beneficiary's account upon confirmation and successful transfer.

How do I perform own account transfer?

Login to CIMB Clicks. Go to Transfers Within CIMB Bank. Follow these steps:

Select the account you want to transfer from and transfer to
Key in the amount and description (optional)
You can choose to transfer "Now" or "Later". If later, then you are required to specify the recurring duration.
Click "Submit"
Information looks alright? Click "Confirm"

How do I perform transfer funds to other accounts (3rd party) within CIMB Bank?

Login to CIMB Clicks. Go to Transfers Within CIMB Bank. Follow these steps:

Select the account you want to transfer from and transfer to (this could be one of your favourite accounts or you may even do an open transfer)
Key in the amount and description (optional)
You can choose to transfer "Now" or "Later". If later, then you are required to specify the recurring duration.
There's an option for you to alert the recipient by email or SMS
Click "Submit"
Information looks alright? Click "Confirm"

Where can I go to perform transfer funds to other banks?

Login to CIMB Clicks. Go to Transfers To Other Banks. Follow these steps:

Select the account you want to transfer from and transfer to (this could be one of your favourite accounts or you may even do an open transfer)
Select the "Method" of transfer, either "Instant Transfer" (immediate) or "Normal Transfer" (next business day)
Select "Payment Type"
Key in the amount and description (optional)
You can choose to transfer "Now" or "Later". If later, then you are required to specify the recurring duration.
There's an option for you to alert the recipient by email or SMS
Click "Submit"
Information looks alright? Click "Confirm"

How long is the processing time for transfer funds to other banks?

Transfer Day Transfer Time Funds Available at Beneficiary Bank*
IBG Instant Transfer
Monday - Friday Before 5.00am By 11.00am

Same day

Immediate
5.00am - 8.00am By 2.00pm
8.01am - 11.00am By 5.00pm
11.01am - 2.00pm By 8.00pm
2.01pm - 5.00pm By 11.00pm
After 5.00pm By 11.00am Next
business day
Saturday, Sunday, Federal Territory Public Holiday Anytime Next business day Immediate

*Applicable for all IBG payments and fund transfers to current accounts & savings accounts.

*For loans and credit card payments initiated up to 12.30pm on business days, funds will be available in the beneficiary's account before 12 midnight on the same day.

*Crediting of funds to the beneficiary account is subject to the Beneficiary Bank’s standard operating procedures.

Kindly check the type of Accounts accepted by MEPS participating banks. Please ensure that you enter the correct account number and should you have any doubt, please confirm with the Beneficiary Bank.

The Bank will notify you of any rejected funds via the Failed Transaction Module. Under normal circumstances, if you transfer funds today before 12.30pm, you will receive the returned funds by 10.30am, the next business day. If you performed the transfer after 12.30pm, you will receive the returned funds two business days later.

Note: This list only serves as guidance; CIMB is not responsible for any changes made by participating banks

How much is the transaction charges for transfer funds to other banks?

Please refer to Service Charges under section Fund Transfer to Other Bank.

What is the daily transaction limit?

The transaction limits for transfers, prepaid reloads, bill payments and foreign telegraphic transfers are shared between Internet Banking, Mobile Banking and Mobile Browser. View the transaction limits here.

Can I perform scheduled transactions for Interbank GIRO and Instant Transfer?

Yes, scheduled transactions are available for both Interbank GIRO and Instant Transfer.

Will I receive my money back if I entered the wrong beneficiary account number?

Under normal circumstances, if you transfer funds today before 12.30pm and it is rejected, you will receive the returned funds by 10.30am, the next business day. If you performed the transfer after 12.30pm, you will receive the returned funds two business days later.
If you have transferred to a valid but wrong account number, the fund will not be returned to you. Please exercise caution when entering beneficiary account number.

Where can I find my Scheduled Transactions?

You can find 'Scheduled Transactions' under 'Settings'. You can view the list of pending transactions, cancelled transactions, as well as set up new scheduled transactions.

How do I set a scheduled transaction?

Login to CIMB Clicks. Go to Settings Scheduled Transactions. You can choose either of these actions for scheduling transactions.

Can I share the favourite beneficiary between Interbank GIRO and Instant Transfer?

Yes, the favourite beneficiary is shared between Interbank GIRO and Instant Transfer.

What is Recipient Reference?

Recipient Reference is an interbank initiative to allow the recipient to see a payment reference from the sender when a transfer is made. Starting 1 July 2013, recipient will see this note in their bank's statement. It is a mandatory field introduced on 18 May 2013 in CIMB Clicks. You may enter up to 20 characters when you perform an IBG transfer (not applicable for IBFT). However, between 18 May to 30 June 2013, this will only appear in your transactions history.

What is Quick Funds Transfer?

This feature allows you to instantly transfer funds to your own accounts and accounts within CIMB Bank that you have set as favourites.

Where can I go to pay my Credit Card?

Great to know you're a good paymaster! There are several categories of credit cards available for payment via CIMB Clicks. Once you login, you can pay to:
  1. CIMB Credit Cards: Go to Pay CIMB Credit Cards
  2. For AEON, Diners Club, MAA, MBF and Tune Money Credit Cards: Go to Pay Bills. Follow that with choosing "Credit & Debit Cards" to determine payee.
  3. For all other Credit Cards, go to Transfers To Other Banks
biller-iconLatest Announcements
    biller-iconLatest Billers