Changes After System Upgrade
No, you do not need to do anything as we have made it as seamless as possible for you.
While your old account numbers will continue to be operational, please note that all our banking channels, statements and correspondences will display only the new account number after the upgrade.
Following our recent system upgrade, all Deposits and Loans / Financing Accounts have been assigned new account numbers, with the exception of Credit Card accounts.
Your new account number(s) is displayed in all banking channels, statements, and correspondences after 3 February 2014.
There are 3 ways you can do this, which are:
Go to My Accounts to view the new account numbers for your respective accounts. If you would like to know your old/new account number, go to My Accounts > Account Number Lookup.
Your old account numbers will continue to be operational (except for Phone Banking and MyMobile); the bank will still effect your transactions and/or request for services with your old account number(s). However, all our banking channels, statements and correspondences will display your new account number from 3 February 2014 onwards. Kindly use the new account number(s) for all transactions moving forward.
Since my account number has changed, will there be any issue when my company banks in my salary to my CIMB account? Do I need to inform my company of my new account number?
No, you do not need to do anything as CIMB has taken all the necessary steps to ensure that salary payments to your old account numbers will continue to be processed as usual.
This is because effective 3 February 2014, all your transaction history has been segregated into two. Go to My Accounts > Current/Savings > View Details and select the following based on the date of your transaction:
This is because we have upgraded our system and from 3 February 2014 onwards, all CIMB hire purchase payments must now be paid via fund transfer.
Go to My Accounts > Loan/Financing and you will see your CIMB hire purchase account number. Click the 'Pay Now' button next to it and follow the instructions.You can also pay by going to Transfer > Within CIMB Bank. Type in the account number or select from the list (if it's your own account or you have saved it under My Favourites > CIMB Accounts) and follow the instructions.
This could be because the CIMB hire purchase loan that you are paying is for a third party.
If you have saved this CIMB hire purchase account number under My Accounts > My Favourites > Billers, you will now need to save it under My Accounts > My Favourites > CIMB Accounts and do fund transfer to make your hire purchase payment.
I have previously setup Scheduled Transactions using CIMB hire purchase as biller. Do I need to set up new Scheduled Transactions?
Yes. Your Scheduled Transactions set up under Bill Payments for CIMB hire purchase payments is no longer valid effective 5.00pm, 31 Jan 2014. Please setup your new Scheduled Transaction by going to Settings > Scheduled Transactions.
To setup your new Scheduled Transaction for CIMB hire purchase payment, go to Scheduled Transactions > Transfer Within CIMB, select your new CIMB hire purchase account number in the 'To' drop down list or key in your new CIMB hire purchase account number and provide the date of payment in the 'When' field.