In line with the enhanced security measures against scams announced by Bank Negara Malaysia ("BNM"), the latest version of CIMB Clicks App allows only single registered device access.
All new to CIMB Clicks App users will only be able to register a single device to use the app and SecureTAC authorisation feature effective end of October 2022. This will be applicable to all new downloads and registrations for the CIMB Clicks App, with only one device to be paired to a CIMB Clicks ID at any one time.
Existing users who currently have two registered devices, are recommended to proactively review app settings and remove non-primary devices, e.g. secondary devices or devices that are no longer in use, as soon as possible before March 2023. In the latter phase of this exercise, all non-primary registered devices will be automatically deactivated by the bank.
How to deactivate non-primary device?
Frequently Asked Questions
1. Why do I have to deactivate my other device?
In line with the enhanced security measures against scams as announced by Bank Negara Malaysia, starting end October 2022, CIMB will be initiating its migration exercise in phases to allow only single registered device for both CIMB Clicks App and CIMB OCTO App.
2. How do I check which device is registered to CIMB Clicks App?
You can check by:
- 1. Logging in CIMB Clicks App using your primary device for banking
- 2. Scroll left on the home screen to find 'Settings' › refer to 'Other Registered Device' to view if there are other devices registered.
3. How do I deactivate my other device if I have two registered?
You can manage your registered devices with CIMB Clicks by:
- 1. Login to CIMB Clicks App using your primary device for banking
- 2. Scroll left on the home screen to find 'Settings'
- 3. Refer to 'Other Registered Device' to view if there are other devices registered.
- 4. Swipe left on the device name to delete and follow the onscreen instructions.
There should not be any other device listed under 'Other Registered Device' section and an SMS notification will be sent to alert on the deletion. Customers are also advised to be attentive and take immediate action should they receive any notification of a new device being activated using their account, if the activation was not performed by them.
4. If I reinstall the app or install the app on a new device, what will happen?
Upon logging in to the newly installed CIMB Clicks App, the existing device or other non-primary device will automatically be deactivated.
5. What if I do not deactivate my other device, can I still use the app?
Your access to the CIMB Clicks/CIMB OCTO App using your primary registered device will remain uninterrupted. However, you will not be able to access on other registered device by end Q1 2023. For security reasons, we would recommend for you use a single device when accessing CIMB Clicks and CIMB OCTO App.