secure You are in a secured site
General Accounts & Transaction TAC Prepaid Reloads eIPO
 
1. What is CIMB Clicks?
2. What is the new URL address for CIMB Bank Internet Banking?
3. Will Channel-e still exist?
4. Why has Channel-e’s website address changed to www.cimbclicks.com.my ?
5. Which website do I visit to use Internet Banking and perform my online transactions?
6. What will happen if I login via www.channel-e.com.my?
7. Will the services offered via CIMBClicks remain the same as Channel-e?
8. Who do I call for support?
9. How do I register for this service? What do I need to access this service?
10. How do I create e-PIN at the ATM?
11. Do I need to open a new account for Internet banking?
12. Can I open an account online?
13. What are the benefits of signing-up?
14. When can I start using this service?

15.

What are the operational hours for CIMB Clicks?
16. What can I currently do in CIMB Clicks?
17. Can I access all of my accounts via this service?
18. Are there any specific hardware or software requirements that must be met before I can use this service? Is there a need for me to upgrade my personal computer?
19. How secure is CIMB Clicks?
20. How reliable are the transactions that I intend to perform online via CIMB Clicks as part of CIMB Bank's Internet Banking services?
21. What should I do if at the point of confirming a transaction, my Internet connection gets cut-off or there is a power trip?
22. I don't have a banking account with CIMB Bank. Can I still use this service?
23. I have a Credit Card issued by another bank. Can I view my transaction details in CIMB Clicks?
24. Are there any charges incurred, be it service charges, annual fees or transaction charges?
25. Can I access CIMB Clicks Internet banking services via a publicly shared computer such as in a cybercafe?
26. What can I do to ensure my ID and PIN is not revealed?
27. How can I be sure that whatever transactions I have performed cannot be viewed by an unauthorised person or stored in the cache memory of the computer that was used?
28. How do I get more information about CIMB Clicks?
29. Can I use this service from abroad?
30. Which browsers can I use to access this service?
31. Does my browser support 128-bit encryption?
32. How do I update/upgrade my browser?
33. Can I make changes to my CIMB Clicks ID? What should I do if I forget my CIMBClicks ID?
34. What should I do if I forget my CIMBClicks password?
   
 
 
1. What is CIMB Clicks?
 

CIMB Clicks (formerly known as Channel-e) is the Internet banking and financial services portal accessible to all CIMB Bank's ATM and Credit Cardholders. CIMB Clicks specifically caters to the needs of our consumer banking clients.

back to top

 

2. What is the new URL address for CIMB Bank Internet Banking?
  It will be www.cimbclicks.com.my

back to top

3. Will Channel-e still exist?
  Channel-e is now known as CIMBClicks.

back to top

4. Why has Channel-e’s website address changed to www.cimbclicks.com.my ?
  The new website address has been changed to reflect the new image of CIMB Bank.

back to top

5. Which website do I visit to use Internet Banking and perform my online transactions?
  You have to login via www.cimbclicks.com.my.

back to top

6. What will happen if I visit www.channel-e.com.my?
  There will be a message on the website requesting you to login via www.cimbclicks.com.my.

back to top

7. Will the services offered via CIMBClicks remain the same as Channel-e?
  The current service offerings will remain. However, we are constantly upgrading our services to provide greater convenience.

back to top

8. Who do I call for support?
  Please call us at 1-300-880-900. Alternatively you can email us at cimbclicks@cimb.com.

back to top

9. How do I register for this service? What do I need to access this service?
 

First, you create your Internet Banking e-PIN at any CIMB Bank ATM.
Then, log on to www.cimbclicks.com.my and register online.

back to top

 

10. How do I create e-PIN at the ATM machine?
 

At the CIMB Bank ATM machine, insert your ATM card and enter your existing ATM PIN.

Select "Others", then select "Internet e-PIN ".

Key in 6-digit e-PIN of your choice. It must be different from your present ATM card PIN.

Confirm e-PIN by keying the same 6-digit number again.

If e-PIN creation is successful, the ATM will display the message "Internet e-PIN accepted".

back to top

 

11. Do I need to open a new account for Internet banking?
 

No. You only have to register for Internet banking using your existing ATM card or credit card, which is linked to your respective Savings/Current account and Credit Card details.

back to top

 

12. Can I open an account online?
 

In the interest of security, you would still need to open an account with us by visiting any one of our 250 branches. Click here to locate your nearest branch.

back to top

 

13. What are the benefits of signing-up?
 
  • You can perform your transaction easily and conveniently.
  • You spend much less effort at a lower cost.
  • This service is offered at no charge.
  • You can make transactions after banking hours and from the comfort of your office or home.
  • You can pay your bills online to respective government agencies, utility companies and subscription services.
  • Check on your Loan and Foreign Currency Accounts.
  • View your Credit Card statements and transaction history.

We will be adding additional services to meet your banking needs.

back to top

 

14. When can I start using this service?
 

You may begin using this service immediately upon successfully completing your one time registration at www.cimbclicks.com.my.

back to top

 

15. What are the operational hours for CIMB Clicks?
 

CIMB Clicks is now accessible 24 hours a day, 7 days a week. (Exception of daily downtime at midnight (Malaysia) for maintenance.)

back to top

 

16. What can I currently do in CIMB Clicks?
 

The services available in CIMB Clicks are:

  • Check Balance: Check your account balances. Get real time updates on your Savings, Current, Credit Card, Fixed Deposit, Foreign Currency and Loan Accounts.
  • Money Transfer: Transfer your money immediately within your own accounts or to pay your loan installments or settle your credit card outstanding. You may also transfer money to any other accounts at CIMB Bank branches or accounts at MEPS participating banks.
  • Standing Instructions (SI): Set your own SI to your own accounts or other CIMB Bank accounts. You may also set SI for your Pay Bills.
  • Pay Bills: Pay utility bills, assessment fees, membership subscriptions, leasing and car loan instalments, university fees and many more…

back to top

 

17. Can I access all of my accounts via this service?
 

Each CIMB Bank ATM card is linked to one Savings Account and one Current Account only. If you have more than one ATM card, you will need to register and create new CIMB Clicks IDs for each of the Savings Accounts linked to the respective ATM cards.

You will be able to access all your Savings Account(s) and/or Current Account(s) that is/are accessible by your ATM card, Fixed Deposits as well as Loan Accounts.

For credit card holders, you will need to follow the same procedures in applying for your CIMB Clicks PIN. If you have more than one credit card, you only have to register and apply for one CIMB Clicks PIN. Upon registration, you will be presented with a list of all your credit cards including supplementary cards.

back to top

 

18. Are there any specific hardware or software requirements that must be met before I can use this service? Is there a need for me to upgrade my personal computer?
 

Apart from an Internet enabled computer, there are no added hardware requirements needed to access this service. However, to get optimal performance and efficiency from our online CIMB Clicks service, we advise you to have a computer with sufficient resources and a connection to the Internet at 28K bps. Our service is also best viewed using Internet Explorer 6 / Netscape Communicator 7 and above with a screen resolution set at 800 x 600 pixel.

back to top

 

19. How secure is CIMB Clicks?
 

You can be sure of the confidentiality and integrity of your transactions done via CIMB Clicks as that all information transmitted over the Internet is encrypted using 128-bit SSL. Strong end-to-end encryption is also adopted. In addition to that, we have received a security certification from a prominent security expert for having achieved a greatly enhanced level of security conforming to global best industry practices.

back to top

 

20. How reliable are the transactions that I intend to perform online via CIMB Clicks as part of CIMB Bank's e-banking services?
 

We guarantee your transactions are safe and secure as we apply the latest encryption technology and security measures in providing this service to you.

back to top

 

21. What should I do if at the point of confirming a transaction, my Internet connection gets cut-off or there is a power trip?
 

Should you experience any interruptions at any stage while performing a transaction in CIMB Clicks, you are advised to check the status of your transaction by calling our Call Centre / Phone Banking service at telephone number 1-300-880-900.

back to top

 

22. I don't have a banking account with CIMB Bank. Can I still use this service?
 

No. You need to be a CIMB Bank account holder and have at least one banking account that is linked to an ATM card in order for you to access Internet banking services. For more information on account opening and requirements as well as details about our branch near you, please call CIMB Bank Call Centre at 1-300 880 900.

back to top

 

23. I have a Credit Card issued by another bank. Can I view my transaction details in CIMB Clicks?
 

No, only CIMB Bank Credit Card holders can view their transaction history and statements in CIMB Clicks. Records for the past 6 months are kept in CIMB Clicks.

back to top

 

24. Are there any charges incurred, be it service charges, annual fees or transaction charges?
 

No. CIMB Clicks is offered at no charge to our banking customers for basic transactions. However, CIMB Bank may impose service charges from time to time with respect to services provided.

back to top

 

25. Can I access CIMB Clicks Internet banking services via a publicly shared computer such as in a cybercafe?
 

Yes, but we advise you not to. Should you need to, please ensure that your CIMB Clicks ID and password are not revealed to anyone. You are advised to keep these to memory and not write them down. Also ensure that you log out of your user session and close the Internet browser before leaving the terminal. Also, clear the cache memory of the browser (please refer to questions below).

back to top

 

26. What can I do to ensure my ID and password is not revealed?
 

We advise you : -

  • Do not write down your CIMB Clicks ID or password. Instead, memorise them.
  • Do not disclose your ID or password to anyone, including requests from CIMB Bank employees.
  • Ensure that your PC or laptop is loaded with the latest anti-virus and anti-spyware software.

Please contact the bank immediately at 1-300-880-900 should there be any irregular or unauthorised transactions in your account.

back to top

 

27. How can I be sure that whatever transactions I have performed cannot be viewed by an unauthorised person or stored in the cache memory of the computer that was used?
  To ensure complete confidentiality of your transactions performed on a 'foreign' computer, you are advised to clear the cache memory of the Internet browser.
 
For Internet Explorer,
Right click on the IE icon and proceed to click 'properties'. When the 'properties' windows pops up, click on the 'delete files' button in the temporary Internet files box.

A 'Delete Files' window will then pop up, prompting you to confirm this transaction. Click on the box to confirm deletion for all offline content and then click OK. This will ensure that no unauthorised viewers will be able to see your transactions.

 
For Netscape,
Netscape users can clear the cache memory on their browsers by clicking to 'EDIT' and then selecting 'PREFERENCES'. In 'PREFERENCES' click on 'ADVANCE' and then select CACHE.

In CACHE, select 'Clear Memory Cache' and 'Clear Disk Cache' and then 'OK'. This will clear all the previous history of your browser.

back to top

 

28. How do I get more information about CIMB Clicks?
 

To enquire further, please contact our Call Centre's Customer Service Officers at 1-300-880-900.

back to top

 

29. Can I use this service from abroad?
 

Yes, CIMB Clicks is accessible from anywhere in the world providing you can get Internet access.

back to top

 

30. Which browsers can I use to access this service?
  Browsers that are compatible with this service are
  • Internet Explorer version 6
  • Netscape version 7 and newer version

back to top

 

31. Does my browser support 128-bit encryption?
 

In the interest of ensuring that all our customers are securely connected with the most comprehensive security features available, we require that you upgrade your Internet browser to at least the versions of the popular browsers listed above. We would not be able to allow any lesser secure browsers as the security of your transaction is of paramount importance to us.
By checking the browser encryption strength in both IE and Netscape, you can determine which encryption your browser uses. To determine which encryption your browser uses, perform the following steps:

Microsoft Internet Explorer

From the Help menu, click on 'About Internet Explorer'. Locate the Cipher Strength. If it reads 128-bit, then your browser uses 128-bit encryption. If the Cipher Strength reads either 40-bit or 56-bit, you have the option of upgrading your browser to cipher strength of 128-bit.

Netscape Communicator/Navigator
From the Help menu, click 'About Communicator'. Locate the text describing the encryption software. If it reads, "This version supports high grade (128 bit) security with RSA public key cryptography DSA, MD2, MD5, RC2-CBC, RC4, DES-CBC, DES-EDE3-CBC", your browser uses 128-bit encryption. Alternatively, you have the option of upgrading your browser to 128-bit encryption.

back to top

 

32. How do I update/upgrade my browser?
  Microsoft Internet Explorer
For those who want to update the browser's encryption capability, please install the Internet Explorer High Encryption Pack, which is available from this site:
www.microsoft.com/Windows/ie/download/128bit/default.asp.

For Windows 2000 users, download Windows 2000 high encryption pack at:
www.microsoft.com/windows2000/downloads/recommended/encryption/default.asp.

Follow the instructions given at the respective sites.

Netscape Communicator/Navigator
Downloads are available at www.netscape.com.

back to top

 

33. Can I make changes to my CIMB Clicks ID? What should I do if I forget my CIMB Clicks ID?
 

Your CIMB Clicks ID is used to identify our customers and cannot be changed. Should you forget your CIMB Clicks ID, please click here to recover your ID.

back to top

 

34. What should I do if I forget my CIMB Clicks Password?
 

Should you forget your CIMB Clicks password, please click here to get new password.

back to top