Handy tips

Browse helpful tips and unlock our banking features with ease

Registration & Security

Before you begin, make sure to have your Debit/Credit Card and your phone ready.

Step 1

Download CIMB OCTO App

Step 2

Launch the app › tap on 'Register'

Step 3

Choose an access type
Key in Debit/Credit Card number
Key in your 6-digit card PIN

Step 4

Key in your 6-digit SMS activation code sent to your registered mobile number
Tap 'Continue'

Step 5

Create your User ID, Password and SecureWord

Reset your password by following these steps:

Step 1

Click 'Forgot ID / Password' on Login page.

Step 2

Select the product you used to register for Clicks

Step 3

Enter your product details (e.g. 16 digit card number & ATM pin)

Step 4

Enter & confirm your new password

Step 5

Request & enter TAC. Done!

Strong Password Guide

Remember! Your new password must:

NOT be the same as your last 3 passwords
NOT be the same as your Clicks User ID or SecureWord

TIP! Use phrases to include numbers, symbols etc to make a strong & yet easy-to-remember password.

Example: Ihave23apples!

To approve transactions, you'll need the CIMB OCTO App. For FPX & CIMB Clicks Web transaction, follow the steps outlined below:

Step 1

Submit transaction

Step 2

Tap on the "SecureTAC notification" sent via CIMB OCTO App or launch the CIMB OCTO App & tap on "SecureTAC Approval" button

Step 3

Tap "Approve"

For Debit/Credit Card online transaction, follow the steps outlined:

Step 1

Submit transaction

Step 2

Tap on the "SecureTAC notification" sent via CIMB OCTO App or launch the CIMB OCTO App & tap on "SecureTAC Approval" button

Step 3

Tap "Approve"

Learn more on SecureTAC here

Accounts & Transact

3 ways to view your account balance on CIMB OCTO App:

Accounts at Navigation Bar: Launch CIMB OCTO App › Tap on 'Accounts' to view balance and transaction history
💡 Quick Balance: Pin your favorite account on the home screen for easy account balance reference
Accounts at Quick Menu: Customize your 'Accounts' button at the Quick Menu section as one of your most-used features for easy access. Tap on 'Manage Quick Menu' to customize

To send money using bank account number or to eWallet:
- Launch CIMB OCTO App › 'Transfer' › 'New Transfer'
- Choose 'Bank Account/E-Wallet Number'
- Choose recipient's Bank & Key in Account Number
- Choose 'Transfer Method' & 'Payment Type'
- Key in 'Amount'
- Verify details and approve the transaction.
To send money using recipient's mobile number (DuitNow ID):
- Launch CIMB OCTO App › 'DuitNow to Mobile'
- Key in recipient's mobile number
- Key in 'Amount' › Key in Recipient Reference (optional)
- Verify details and approve the transaction.

Launch CIMB OCTO App › 'JomPAY'
Enter JomPAY Biller Code, Ref-1 and/or Ref-2 (if any) as appeared in your bill
Key in Amount to proceed with payment.

💡 Tips: Look for JomPAY logo on your bills for Ref-1 info

How to pay credit card:
- Tap on 'Accounts' › 'Credit Cards' › 'Pay Card'
- Select 'From Account' & Select Amount
- Enter recipient reference & make payment

How to pay loans:
- Tap on 'Accounts' › 'Financing' › 'Pay Loans'
- Select 'From Account' & Select Amount
- Enter recipient reference & make payment

Launch CIMB OCTO App › 'Top Up'
Enter mobile number
Select telco/service provider
Select top up amount

While transacting, select 'Schedule Transaction'
Set your 'Start Date', frequency & 'End Date'
Complete the rest of the transactions

*You may schedule a transaction for:

Fund Transfer
Loan/Financing Payment
Credit Card Payment
JomPAY

While transacting, select 'Save as Favourite'
Complete the rest of the transactions
Account Recipient will be saved as Favourite upon completion of transaction

💡 Or, simply tap on the 'Save as Favourite' button upon successful transaction.

Login to CIMB Clicks web at www.cimbclicks.com.my
Select 'Services' › 'View e-Statement'
Choose statement month › click on Search › click on 'Download' to download your eStatement