Delivering a reliable and consistent user experience to our customers remains our priority. We are working on making your experience on CIMB Clicks better.
While we continue to improve, we would like to start by being more transparent and open with you, our customers, and share with you the uptime of CIMB Clicks.
To enhance transparency, we have put together the data below, which shows how we are performing on CIMB Clicks related to unscheduled downtime.
| CIMB Clicks | Q1 2020 | Q2 2020 | Q3 2020 | Q4 2020 | Q1 2021 | Q2 2021 | Q3 2021 | Q4 2021 | Q1 2022 | Q2 2022 | Q3 2022 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Web Availability | 99.91% | 99.88% | 97.89% | 99.12% | 99.83% | 100.00% | 99.60% | 99.85% | 99.78% | 100.00% | 99.89% |
| App Availability | 99.94% | 99.48% | 100.00% | 99.89% | 99.83% | 100.00% | 100.00% | 99.43% | 99.83% | 100.00% | 99.89% |
| CIMB Clicks | Web Availability |
App Availability |
|---|---|---|
| Q1 2020 |
99.91% | 99.94% |
| Q2 2020 |
99.88% | 99.48% |
| Q3 2020 |
97.89% | 100.00% |
| Q4 2020 |
99.12% | 99.89% |
| Q1 2021 |
99.83% | 99.83% |
| Q2 2021 |
100.00% | 100.00% |
| Q3 2021 |
99.60% | 99.43% |
| Q4 2021 |
99.85% | 99.83% |
| Q1 2022 |
99.78% | 99.78% |
| Q2 2022 |
100.00% | 100.00% |
| Q3 2022 |
99.89% | 99.89% |
We are working hard to ensure that our CIMB Clicks is available most of the time and we aim to update you ahead of time of any downtime. Should you have any feedback about CIMB Clicks, please do not hesitate to reach out to us at cru@cimb.com.
Note:
The table above does not include scheduled downtimes. Downtimes are scheduled periodically in order to conduct maintenance as well as to release new features to improve your user experience. Customers can check on scheduled downtimes online at https://www.cimbclicks.com.my/maintenance-schedule.html.