Delivering a reliable and consistent user experience to our customers remains our priority. We are working on making your experience on CIMB Online Banking better.
While we continue to improve, we would like to start by being more transparent and open with you, our customers, and share with you the uptime of CIMB Online Banking.
To enhance transparency, we have put together the data below, which shows how we are performing on CIMB Online Banking related to unscheduled downtime.
| CIMB Online Banking | Q1 2023 | Q2 2023 | Q3 2023 | Q4 2023 | Q1 2024 | Q2 2024 | Q3 2024 | Q4 2024 | Q1 2025 | Q2 2025 |
|---|---|---|---|---|---|---|---|---|---|---|
| Clicks Web Availability | 99.81% | 99.96% | 100.00% | 99.99% | 100.00% | 99.90% | 100.00% | 100.00% | 100.00% | 100.00% |
| OCTO App Availability | 99.81% | 99.96% | 100.00% | 99.99% | 100.00% | 99.90% | 100.00% | 100.00% | 100.00% | 100.00% |
| CIMB Online Banking | Clicks Web Availability |
OCTO App Availability |
|---|---|---|
| Q1 2023 |
99.81% | 99.81% |
| Q2 2023 |
99.96% | 99.96% |
| Q3 2023 |
100.00% | 100.00% |
| Q4 2023 |
99.99% | 99.99% |
| Q1 2024 |
100.00% | 100.00% |
| Q2 2024 |
99.90% | 99.90% |
| Q3 2024 |
100.00% | 100.00% |
| Q4 2024 |
100.00% | 100.00% |
| Q1 2025 |
100.00% | 100.00% |
| Q2 2025 |
100.00% | 100.00% |
We are working hard to ensure that our CIMB Online Banking is available most of the time and we aim to update you ahead of time of any downtime. Should you have any feedback about CIMB Online Banking, please do not hesitate to reach out to us at contactus@cimb.com
Note:
The table above does not include scheduled downtimes. Downtimes are scheduled periodically in order to conduct maintenance as well as to release new features to improve your user experience. Customers can check on scheduled downtimes online at https://www.cimbclicks.com.my/maintenance-schedule.html.
Please note that Clicks App was decommissioned in April 2025. Beginning in the second quarter of 2025, all reported figures for App Availability represent data collected from OCTO App.