Service performance of CIMB Clicks

Delivering a reliable and consistent user experience to our customers remains our priority. We are working on making your experience on CIMB Clicks better.

While we continue to improve, we would like to start by being more transparent and open with you, our customers, and share with you the uptime of CIMB Clicks.

CIMB Clicks Availability:

To enhance transparency, we have put together the data below, which shows how we are performing on CIMB Clicks related to unscheduled downtime.

CIMB Clicks Q1 2020 Q2 2020 Q3 2020 Q4 2020 Q1 2021 Q2 2021 Q3 2021 Q4 2021 Q1 2022 Q2 2022 Q3 2022
Web Availability 99.91% 99.88% 97.89% 99.12% 99.83% 100.00% 99.60% 99.85% 99.78% 100.00% 99.89%
App Availability 99.94% 99.48% 100.00% 99.89% 99.83% 100.00% 100.00% 99.43% 99.83% 100.00% 99.89%
CIMB Clicks Web
Availability
App
Availability
Q1
2020
99.91% 99.94%
Q2
2020
99.88% 99.48%
Q3
2020
97.89% 100.00%
Q4
2020
99.12% 99.89%
Q1
2021
99.83% 99.83%
Q2
2021
100.00% 100.00%
Q3
2021
99.60% 99.43%
Q4
2021
99.85% 99.83%
Q1
2022
99.78% 99.78%
Q2
2022
100.00% 100.00%
Q3
2022
99.89% 99.89%

We are working hard to ensure that our CIMB Clicks is available most of the time and we aim to update you ahead of time of any downtime. Should you have any feedback about CIMB Clicks, please do not hesitate to reach out to us at cru@cimb.com.

Note:
The table above does not include scheduled downtimes. Downtimes are scheduled periodically in order to conduct maintenance as well as to release new features to improve your user experience. Customers can check on scheduled downtimes online at https://www.cimbclicks.com.my/maintenance-schedule.html.