| 23 April 2020 (Updated) Banking Operations during Movement Control Order (MCO) In reference to our previous notice, dated 20 April, our banking operations will be revised as follows. More info
1. Branches:
Visit www.cimb.com.my/mco-branch to check whether the branch is open before visiting. Available services at branches will be limited to the following:
2. Self Service Terminals:
Effective 6 April, withdrawal fees at MEPS Shared ATM network in Malaysia will be waived until the MCO is uplifted. 3. Consumer Call Centre:
4. Credit Card Services Delivery of new and replacement cards will resume effective immediately. All new and replacement credit cards will be delivered to customers within the next 2 weeks. The following services will be delayed and will resume once the MCO has been uplifted:
Thank you for your patience and understanding. The Management CIMB Bank Berhad & CIMB Islamic Bank Berhad |
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| 21 April 2020 Cash Payout Limit of Maximum PHP50,000 during Enhanced Community Quarantine in the Philippines Please be informed that the maximum cash payout limit during Enhanced Community Quarantine in the Philippines is PHP50,000. Our payout partners available for cash collections are:
Apologies for any inconvenience caused. Stay safe and keep well. |
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| 20 April 2020 (Updated) Banking Operations during Movement Control Order (MCO) In reference to our previous notice, dated 3 April, our operating hours for Self Service Terminals will be revised as follows with immediate effect. More info
1. Branches: Effective 6 April 2020
Visit www.cimb.com.my/mco-branch to check whether the branch is open before visiting. Available services at branches will be limited to the following:
2. Self Service Terminals:
Effective 6 April, withdrawal fees at MEPS Shared ATM network in Malaysia will be waived until the MCO is uplifted. 3. Consumer Call Centre:
4. Credit Card Services Delivery of new and replacement cards will resume effective immediately. All new and replacement credit cards will be delivered to customers within the next 2 weeks. The following services will be delayed and will resume once the MCO has been uplifted:
Thank you for your patience and understanding. The Management CIMB Bank Berhad & CIMB Islamic Bank Berhad |
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| 7 April 2020 Notis Penting: MAKLUMAN PENGECUALIAN CAJ ATM SEMASA PKP. Berkuatkuasa pada 06 April 2020, pihak CIMB akan mengecualikan semua caj transaksi Tabung Haji untuk semua transaksi melalui CIMB ATM dan CDM sehingga Perintah Kawalan Pergerakan (PKP) berakhir. Sila ambil perhatian bahawa pengecualian caj ini adalah dalam bentuk bayaran semula di mana ia akan diproses dalam tempoh 4-6 minggu selepas PKP berakhir. Tempoh PKP adalah tertakluk kepada pengumuman Kerajaan Malaysia yang dibuat dari semasa ke semasa. Untuk maklumat lanjut, layari www.cimb.com.my |
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| 6 April 2020 Direct Debit Transactions Dear Valued Customers, We would like to reassure affected customers that the recent 'direct debit' transactions are legitimate debit card transactions done by customers. These were isolated incidents relating to incomplete transactions performed by customers with overseas merchants. However, the transaction description were re-termed as 'direct debits', causing the confusion for our customers. Customers who were impacted by these 'Direct Debit' transactions, will be receiving an SMS notification today with the details of their transactions such as date, amount and the merchant description. We will refund the 1% overseas merchant fee charged by MasterCard, which was factored into these transactions. We have included an FAQ to address your queries. We regret the inconvenience caused by this. FAQ ENG . BM |
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| 6 April 2020 CIMB Credit Card Apple AirPods Campaign will be put on hold from Monday (20 April 2020) until Sunday (3 May 2020). The campaign will resume on Monday (4 May 2020). More info. |
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| 3 April 2020 (Updated) Banking Operations during Movement Control Order (MCO) In reference to our previous notice, dated 1 April, our banking operations will be revised as follows. More info
1. Branches: Effective 6 April 2020
Visit www.cimb.com.my/mco-branch to check whether the branch is open before visiting. Available services at branches will be limited to the following:
2. Self Service Terminals:
Effective 6 April, withdrawal fees at MEPS Shared ATM network in Malaysia will be waived until the MCO is uplifted. 3. Consumer Call Centre:
4. Credit Card Services Delivery of new and replacement cards will resume effective immediately. All new and replacement credit cards will be delivered to customers within the next 2 weeks. The following services will be delayed and will resume once the MCO has been uplifted:
Thank you for your patience and understanding. The Management CIMB Bank Berhad & CIMB Islamic Bank Berhad |
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| 1 April 2020 (Updated) Banking Operations during Movement Control Order In reference to our previous notice, dated 25 March, effective 1st April 2020, our banking operations will be revised as follows. More info
1. Branches:
Visit www.cimb.com.my/mco-branch to check whether the branch is open before visiting. Available services at branches will be limited to the following:
3. Consumer Call Centre:
4. Credit Card Services The following services will be delayed and will resume once the Movement Control Order has been uplifted:
We encourage you to use our CIMB Clicks or BizChannel@CIMB for your banking needs. Should you require any further assistance, please contact our Contact Centre between 8:00am and 7:00pm. Thank you for your patience and understanding. The Management CIMB Bank Berhad & CIMB Islamic Bank Berhad |
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